Mortons d'Saucy |
3 people marked this as a favorite. |
I hopped on the PACG bandwagon late -- after hearing so many good things about yet *another* game designed by a friend, I finally gave in, picked it up, and loved it! 8) I've even hooked a few buddies.
I subscribed in time for RotR Deck 6, and appreciated how smoothly fulfillment went. I'd ordered from Paizo in prior years, but never regularly, and never via subscription.
Then came S&S. I'm now in the fourth week of a pending order for the release. =/ And by all appearances (even though I'm physically nearby to Paizo) I won't see my base set until early September, and the character add-on until ... late September? Early October?
At this stage, unless there's some details about the hold-ups _and_ some effort to make mail-order subscribers feel as (or more) important than drop-by folks at a con halfway across the country ... well, I think Mike/LSG will still their fair share from my purchases if I buy at my local shop (or online), than via a not-ready-for-primetime subscription operation. And it'll save me a nontrivial amount of money.
Paizo, you've been great in the past -- reassure me that you have a plan to prevent subscribers from feeling like second-rate customers when it comes to PACG subscriptions. And if you really want to provide exemplary service, a little contrition would go a long way (e.g.: announce, develop, and ship a PACG promo card exclusively for PACG subscriber accounts at the S&S base set milestone).
You dropped the ball ... will you recover your fumble?