Justin Ziran's page

From all of us at WizKids, congratulations! Well deserved and very innovative.

-Justin

Steve,

It is likely that your distributor is confusing our PFB packout with our HeroClix packout. Can you circle back and give me more details?

I appreciate it.

Post to this thread and I will make sure to come back and get details.

Thanks,

Justin Ziran
WizKids Games

Justin Ziran wrote:

Hey auggest - please goto wizkidsgames.com/support or wizkidsreplacementsystem.com. Create a new account and then process your return request. The system is pretty straight forward and does not have a lot of bells and whistles. We'll get your request turned around quickly (much faster than the 6-8 weeks indicated )

Best,
Justin Ziran
WizKids Games

Hi Justin, by any chance could you please tell me how I can get replacements for 2 damaged Lord of the Rings Heroclix. There's no option for them on the replacements site, and sadly I can not find a customer service e-mail address on the Wizkids site.

Same spot as Pathfinder support requests. However, we bring the replacement request for HeroClix on anywhere from 30-60 days after release (the date when the replacement product hits our warehouse).

www.wizkidsgames.com/support

-Justin

Anyone know where to send the broken figures on Wizkids support site. It's easy to fill out the form but there is no info on where to send them after you do!

......Andrew

Hey auggest - please goto wizkidsgames.com/support or wizkidsreplacementsystem.com. Create a new account and then process your return request. The system is pretty straight forward and does not have a lot of bells and whistles. We'll get your request turned around quickly (much faster than the 6-8 weeks indicated )

Best,
Justin Ziran
WizKids Games

Jason,

I must apologize for the delay in getting you your coupon. Mike or I will be sending them out within a couple. I appreciate your patience. Look me up online USERNAME: Justin_Ziran.

Good Gaming,

Justin Ziran
Brand Manager
Magic Online