Pathfinder Playtest Preorder Update

Wednesday, August 1, 2018

When Paizo was planning this year's Pathfinder Playtest, we expected to exceed our own ability to fulfill orders on a timely basis, so we decided to use Fulfillment by Amazon. Unfortunately, Amazon's reports indicate that most customers will not be receiving their orders by tomorrow's release date. They shipped 3 orders on July 28, 3 more on July 29, and no orders on July 30 or 31. Today, they have shipped almost 10% of the outstanding orders, and they are continuing to ship through the night and into tomorrow. They have so far been unable to tell us when they will complete shipping. We will be posting updates as we receive them in this forum thread.

This delay doesn't impact preorders placed with retailers; most of them should have already received their products for release tomorrow. Paizo.com preorders for pickup at Gen Con are also unaffected.

We sincerely apologize for this delay. If your paizo.com Pathfinder Playtest preorder is being fulfilled by Amazon, we will be giving you $15 in paizo.com store credit in the near future.

PDFs of all of the playtest products will be available for free shortly after 6:00 AM Pacific time at paizo.com/pathfinderplaytest.

—The Paizo Team

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Liberty's Edge

Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Hello,

would it be possible to know what is the estimated date of arrival for my order (#4781254)? I've read that some orders to italy were scheduled for the 3rd, but obviously mine was not one of those.


I got the email that my replacement copies were shipped on August 13th. Estimated delivery 2 to 5 days. Order #5375726 and no tracking info.

I still have faith in Paizo to get me the books I ordered.


Hi Vic, my order arrived, but is sadly incomplete. Flip Mats are not in the package, nor according to the receipt were they included in my order - I double checked my order history and the Flip Mats were part of the order, although I do have a feeling I added them after initially ordering just the rulebook and Doomsday Dawn.

I will contact customer service.


@Vic: Or, I might just read my Private Messages, like say...one from you....before I go off posting stuff or sending emails to the raptorbait folk.

So my order was split into two. Simple. Thanks for the message Vic!!!

Love Paizo customer service.

Paizo Employee Chief Technical Officer

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After no movement on the last 5 orders in 48 hours, I have cancelled them from Amazon's system; we'll fulfill them ourselves. I believe there's nothing outstanding at this point. I will post the latest expected delivery dates for each country shortly.

Grand Lodge

Pathfinder Roleplaying Game Superscriber

My Core Book and Module arrived in the wonderful New Zealand this morning FYI :-)

Paizo Employee Chief Technical Officer

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Below are the latest expected delivery dates by country. (With few exceptions, dates beyond August 17 are associated with non-trackable shipping methods, and from what I've seen, the estimates they are providing for those methods are assuming the worst—many orders with delivery dates that far out are already arriving.)

AT: September 7
AU: September 6
BE: August 21
BR: August 22
CA: August 13
CH: September 6
CZ: September 12
DE: September 7
DK: September 11
ES: August 30
FI: September 7
FR: September 7
GB: September 7
GR: August 9
HK: August 8
HR: September 7
IE: September 6
IS: August 21
IT: September 6
JP: September 7
MX: August 13
NL: September 10
NO: September 10
NZ: September 7
PE: August 20
PH: August 24
PT: August 9
SE: September 7
US: August 18

Note that Israel and Russia do not appear on this list—Amazon was unable to fulfill orders to those countries, so Paizo fulfilled them ourselves.


1 person marked this as a favorite.
Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

My rulebook and adventure arrived today in Auckland, New Zealand, so it's just the flip maps I'm waiting on now. There was a packing slip saying it was package 2 of 2, so I guess the maps are on their way separately.

Thanks for continuing to provide full information, Vic!

Silver Crusade

Pathfinder Companion, Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

Paizo had to handle the shipping of my flip-mats. Looks like they 2-dayed it to me. Just arrived today!


Starfinder Charter Superscriber
shadram wrote:

My rulebook and adventure arrived today in Auckland, New Zealand, so it's just the flip maps I'm waiting on now. There was a packing slip saying it was package 2 of 2, so I guess the maps are on their way separately.

Thanks for continuing to provide full information, Vic!

Exactly the same for me in Oz. Hope the flip mat isn’t far behind...

Silver Crusade

Pathfinder Companion Subscriber; Pathfinder Roleplaying Game Charter Superscriber
Vic Wertz wrote:

...

AT: September 7
...

I am so glad to have been able to order the Playtest books through my FLGS.

We had our first game last Saturday. Playing with the flip map and looking things up in the books was good, but we could have managed if we didn't have them available.
Not having the adventure in hand would have been more troubling, as preperation from the PDF wouldn't have been so easy.

Amazon really dropped the ball here and put Paizo in a really tight spot.

Silver Crusade

Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Got my books yesterday! Thankies!

(wasn't able to post due to the site maintenance :3)


Pathfinder Adventure Path Subscriber

Got them today. Thankfully not only at the worst estimated date. That means I can playtest the second adventure on time. :)


Saint Bernard wrote:

I got the email that my replacement copies were shipped on August 13th. Estimated delivery 2 to 5 days. Order #5375726 and no tracking info.

I still have faith in Paizo to get me the books I ordered.

I received mine in the mail yesterday. Now I can get started with the play test.

Grand Lodge

Pathfinder Adventure, Adventure Path Subscriber

Mine arrived yesterday, 16th August in the UK. So, much better than the estimate up thread, but still two weeks overdue.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Still nothing in Cologne, Germany.


Pathfinder Adventure Path Subscriber
Zaister wrote:
Still nothing in Cologne, Germany.

Well, that bloody sucks. I got mine weeks ago. :(


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

I'm running my third Lost Star session tonight and once again mostly digital. (I bought on hardcover rulebook somewhere else.)


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

A week later, still nothing. Three days left until Vic's window for Germany closes.

And my August subscription hasn't shipped yet either. Sigh.

Dark Archive

Nothing here in Düsseldorf Germany yet.

Dark Archive

Some updates for the German users:
I received my core rulebook on August 22 and my flip mats on August 23. They were shipped to Germany, Dorsten.
Core rulebook were shipped with DPD from Netherlands and flip mats came from Amazon UK.

Due to vacation I could't write earlier, but I hoe this helps a bit.


Well... I am in AUS - supposedly should have arrived yesterday... Nothing. I also sent an email to customer.service 5 days ago with no response. I get that this is not entirely Paizo's fault, but it is certainly Paizo's problem and I am finding the response lacking.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

So, the window Vic has posted for latest delivery to Germany is now closed, and still no trace of my order, which is not only annoying for me, but also for my players I have ordered books for as well.

What now?

Dark Archive

No parcel for me in Düsseldorf Germany either.

I should have bought that from my go to German online game store (sphärenmeister) as they have it since weeks. And it would have been cheaper too as they do not have to charge those heavy shipping fees.

Therefore I would like a refund so I can order it from them and get it the next day.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Best contact customer service directly then.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Yes, that may be best.


I’m in the UK My order 7469558 was labelled as complete but I have yet to recieve my order where is my order can someone contact me ASAP as my last communications where the order going to the wrong address which has never been given and a automated reply???
Could someone contact me ASAP

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