Gen Con 2014 Subscription Pick Up!

Thursday, July 24, 2014

Gen Con 2014 is looming on the horizon and all of us at Paizo are going full steam ahead as we make preparations to ship out to sunny Indianapolis.

Every year we get the pleasure of seeing Pathfinder fans at our booth picking up their August subscriptions and at Gen Con 2014 we'll again offer this service, all you have to do is opt in by Tuesday, July 29th, 2014 2:00 PM Pacific time.

Gen Con is a one of our biggest release dates each year. We have a treasure trove of new products coming out in August including the new Skull & Shackles Base Set for the Pathfinder Adventure Card Game! Here's the information you need if you are interested in picking up your subscriptions at Gen Con 2014!

How do I choose to pick up Subscriptions at Gen Con 2014?
Just visit your My Subscription page and select the option for "Yes, I'll pick up my subscription products at Gen Con 2014." There's no save button, as soon as you click the option for pick up your selection will be saved. You can change this preference anytime before the deadline of July 29th at 2 PM Pacific time.

Important Dates

Ability to choose Gen Con Subscription Pick Up Starts: Now!
Ability to choose Gen Con Subscription Pick Up Ends: Tuesday, July 29th, 2014 at 2:00 PM Pacific time

Order spawning and payment method authorization date for August Subscriptions: July 31st, 2014
Estimated date to process orders and settle charges on payment methods for Gen Con Subscription pick up orders: August 4th, 2014

Pick Up Subscriptions at Paizo Booth Begins: Thursday, August 14th, 2014 at 10:00 AM Eastern time
Guaranteed Subscription Pick Up at Paizo Booth Ends: Saturday, August 16th, 2014 at 6:00 PM Eastern time
Subscription Pick Up at Paizo Booth Ends: Sunday, August 18th, 2014 at 4:00 PM Eastern time

Subscription products that may be picked up at Gen Con 2014:

Non-Subscription Products that will be available at the Gen Con 2014 Paizo Booth:

(Note, these items are purchasable at the booth, but we are not able to include them as preorders with your subscription pick up)

Picking up your Subscription at Gen Con 2014

What does choosing to pick up at Gen Con mean?
Shortly before the convention we will charge your card and, where appropriate, give you access to the corresponding PDF. (This will happen at the same time as subscribers who aren't picking up at Gen Con—your PDFs won't be delayed by choosing to pick up at Gen Con.) For convention pickup, 7% sales tax will be added to your order—but you won't pay any shipping fees. If you choose to pick up your subscriptions at Gen Con, you must pick up your subscriptions from the Paizo booth by Saturday, August 16th when the exhibitor hall closes to guarantee that we will have all of the items in stock for your order.

When is my payment method charged?
Estimated order spawning and payment method authorization date for August Subscriptions: Thursday, July 31st, 2014
Estimated date to process orders and settle charges on payment methods for Gen Con Subscription pick up orders: August 4th, 2014

When do I have to pick up my subscription by?
In order to make sure you are able to get all of your subscription items, we recommend picking up your subscriptions as soon as possible once you get to Gen Con. We are only able to ensure availability of subscription products through Saturday when the exhibitor hall closes. You can still come by for subscription pick up on Sunday, but we can't guarantee the subscription items availability after Saturday evening.

What do I need to pick up my subscription items?
Bring your ID, and make sure you know what email address you use for logging into Paizo.com. Printing off your order confirmation email or having it accessible on a smartphone is helpful.

What happens if I choose to pick up at Gen Con but end up not being able to pick up my items?
If you select the option on the website to pick up subscriptions at Gen Con but do not actually pick them up at the show, the sales tax will be credited to your account, you will be charged for shipping and we will ship your items to you as soon as possible (usually within 2-3 weeks after the convention).

Is there anything else I might want to keep in mind when deciding if I want to pick up my subscriptions at Gen Con?
There are a lot of items that can be picked up this year! If you subscribe to multiple subscription lines, you'll want to keep in mind how much room you have in your suitcase, especially for the Adventure Card Game Skull & Shackles Base Set which is a very big box (14.25 x 12.75 x 4 inches)!

I can't make it to Gen Con, can my friend, family member, partner, husband/wife pick up my subscriptions?
Nope, subscriptions must be picked up by the account holder. We will not release subscription pick ups to anyone but the subscriber.

If I don't have a subscription for a product line, can I still sign up for one and choose to pick it up at Gen Con?
Yes! Just start the subscription like normal and as long you start with the August item before the July 29th, 2pm deadline, it will be added to your subscriptions for pick up at Gen Con.

What if I preorder a new release? Will it be available for pick up along with my subscription items?
We will have all the August new releases for sale at the convention, but subscription pick up only works for items you have subscriptions for and does not work for preorders.

What if I have more questions about picking up subscription items?
Let customer service know! You can email us at customer.service@paizo.com, post in the Customer Service forum, or you can give us a call (425-250-0800, Monday through Friday, 10:00 AM - 5:00 PM Pacific time).

See you in 3 short weeks!

Sara Marie
Customer Service Manager

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Tags: Conventions Gen Con

3 people marked this as a favorite.

This is a weird iconic.

Paizo Employee Customer Service Dire Care Bear Manager

It was really important to get this blog up, since its less than a week before the deadline for opting in for Gen Con pick up so today a double blog day. Now, whether its an iconic blog or not I can't really say... >:)

Shadow Lodge

Pathfinder Adventure Path, Companion, Lost Omens, Rulebook, Starfinder Adventure Path Subscriber

I don't know, Gen Con is kinda the Iconic gaming convention. Wonder what it's archetypes are though...

Editor-in-Chief

5 people marked this as a favorite.

Meet the Iconics WILL return later today, after this important word from your favorite Gen Con sponsor.


This makes me curious. Since Iron Gods pt. 1 has a street date of August 14 due to Gen-con, does that mean subscribers will get our print and pdfs even earlier or should I expect it around the same time as usual since I can't afford to attend gen-con.

Liberty's Edge

Pathfinder Companion Subscriber; Pathfinder Roleplaying Game Superscriber

Additional information requested: If I opt to pick up my subscriptions at GenCon, when will my pdfs be available for download?


Additional question: if I opt to pick up my stuff at GenCon, can I take an epic selfie with the Paizo staff?

Paizo Employee Customer Service Dire Care Bear Manager

Probably around August 4th. That's when we currently estimate to begin shipping out orders that were spawned the previous week. That being said, we haven't' done subscription pick up in a year and we've also made lots of changes to subscription code since then. We'll be proceeding carefully to make sure the process goes smoothly and if that means pushing back when we finalize those orders (which is what grants the PDFs) then we will do that if necessary.

Paizo Employee Customer Service Dire Care Bear Manager

cannon fodder wrote:
Additional question: if I opt to pick up my stuff at GenCon, can I take an epic selfie with the Paizo staff?

If you can find one willing to do so (and as long as you are polite about it, most probably are), then sure! The staff behind the cash register are usually insanely scanning and bagging orders and items, but there's usually plenty of Paizo staff on the booth floor to answer questions, sign books and chat for a minute.

Paizo Employee Customer Service Dire Care Bear Manager

Torke Steelpike wrote:
This makes me curious. Since Iron Gods pt. 1 has a street date of August 14 due to Gen-con, does that mean subscribers will get our print and pdfs even earlier or should I expect it around the same time as usual since I can't afford to attend gen-con.

We are currently estimating to begin shipping new release orders on August 4th with a window for shipping that goes until August 22nd. In previous years, the August shipping window for new releases has been longer than usual since we are down some warehouse/customer service folks that go to Gen Con and its usually a big month with lots of items like the RPG which means way more orders going out than we usually see for release. This release is actually smaller than last year's as far as number of products (Yay, for not having double releases in multiple product lines!) but its still a busy time. I'm tentatively hopeful that we'll be done by the estimate of August 22nd, but I'm not willing to fully commit to that until we have a better picture of how things are going after the auth/order spawning.

Updates on the particulars of a new release shipping schedule are in stickied threads in the customer service forum. August's is here: http://paizo.com/threads/rzs2r8th?August-New-Release-Shipment-thread


They were not listed so I'll ask ....
Will you have your typical selection of Flip-Maps, Map Packs, Modules, Books and Pathfinder Battles Miniatures at your GenCon booth this year?

I'm not a subscription holder and was planning on picking up some Flip-Maps and Map Packs for the PFS scenarios I'm running at Gen Con.

Webstore Gninja Minion

1 person marked this as a favorite.
Swiftbrook wrote:

They were not listed so I'll ask ....

Will you have your typical selection of Flip-Maps, Map Packs, Modules, Books and Pathfinder Battles Miniatures at your GenCon booth this year?

I'm not a subscription holder and was planning on picking up some Flip-Maps and Map Packs for the PFS scenarios I'm running at Gen Con.

Yes. I have coordinated with John Compton to make sure that Flip-Mats and Map Packs being used in this year's scenarios will be available at the booth.

Grand Lodge

Pathfinder Adventure, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Oh sure, Gen Con attendees get pick up options, but not Paizo Con attendees! :)


Pathfinder Adventure Subscriber

What if we have a DUMB phone?

-- david


1 person marked this as a favorite.
Pathfinder Adventure Subscriber
F. Wesley Schneider wrote:
Meet the Iconics WILL return later today, after this important word from your favorite Gen Con sponsor.

Paizo Publishing - now with extra Iron Gods.

Scarab Sages

Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

FYI - The link to the Valeros T-Shirt takes me to Seoni.

Paizo Employee Customer Service Dire Care Bear Manager

Papa-DRB wrote:

What if we have a DUMB phone?

-- david

Its not required, but it can be helpful to print out your confirmation email or write down the products you need to pick up if you subscribe to multiple product lines.


Pathfinder Adventure Subscriber

Sara, you must be having a rough day.

That was meant as a joke. Look at the picture that "DUMB" link takes you too.

-- david

Paizo Employee Customer Service Dire Care Bear Manager

I thought you were providing a helpful example :)

Dark Archive Software Developer

Hey, some of us enjoy our rotary cellphones, thankyouverymuch!

Dark Archive

I have another question - I'm assuming I know at least half the answer to this.
I've side-carted all of the class decks for the ACG of Skull and Shackles. I am presuming those will not be included in my pickup, but will they roll into the next month or ship out whenever my order "normally" would have?


Pathfinder Card Game Subscriber
rooboy wrote:

I have another question - I'm assuming I know at least half the answer to this.

I've side-carted all of the class decks for the ACG of Skull and Shackles. I am presuming those will not be included in my pickup, but will they roll into the next month or ship out whenever my order "normally" would have?

Correct. You can't reserve the class decks because they aren't part of the subscription. But you could buy them while you are there. You'll still be able to get your 20% discount as a subscriber. You'll pay 7% sales tax, but you won't pay the shipping cost.

One thing you could do is leave them in your sidecart. Then when you pick up your subscription at GenCon, decide whether you want to purchase any of the class decks then (based on the length of the line, how much money you have, etc.) If you do purchase any of them, then just ask Customer Service to remove those decks from your sidecart. And if there are any you don't purchase then (and therefore don't remove from your sidecart) they will get shipped to you the next time you have a subscription shipment.

Or, if you don't want to wait for your next subscription shipment, just change them from sidecart to "ship as soon as possible".


OK.. it is late and my eyes are tired.. and please forgive me for asking this very simple crazy question.. BUT. I don't have a subscription.. will I be able to buy subscription items (IE Pathfinder Roleplaying Game: Advanced Class Guide (OGL) Hardcover) from the booth ? Thanks!

Dark Archive

Pathfinder Card Game, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
Ruth Phillips wrote:
OK.. it is late and my eyes are tired.. and please forgive me for asking this very simple crazy question.. BUT. I don't have a subscription.. will I be able to buy subscription items (IE Pathfinder Roleplaying Game: Advanced Class Guide (OGL) Hardcover) from the booth ? Thanks!

Yes, but they won't be reserved. Although Paizo aim to have a decent stock for the whole time, if something goes like the ACG base set like last year, it may well sell out earlier.


currently it does not show the promos associated with the PFAC for the Gen con pick up . Will I receive all the promos there if I opt into the con pick up?

Paizo Employee Customer Service Dire Care Bear Manager

Ethican wrote:
currently it does not show the promos associated with the PFAC for the Gen con pick up . Will I receive all the promos there if I opt into the con pick up?

Yes.

Paizo Employee Customer Service Dire Care Bear Manager

We're waiting on a shipment to come in and we are going to have to delay the auth/order spawning until August 4th.

I know that some of you are waiting on the availability of the Skull & Shackles Add-On Deck as a starting item for the Adventure Card Game subscription. This is tied to the auth/spawning and so will not be up until the 5th.

You can follow along with how the August New Releases are proceeding in the customer service forum: http://paizo.com/threads/rzs2r8th?August-New-Release-Shipment-thread.

Thanks!
Sara Marie


Hey Sara, I noticed that I have not been charged yet for my PACG subscription, but my subscription page has changed and I no longer see the GenCon pickup option I had selected last week. My order is now back to estimating shipping costs instead of tax.

Should I be concerned? I do not want to have the base game shipped.

Customer Service Ray of Funshine

Wogasm wrote:

Hey Sara, I noticed that I have not been charged yet for my PACG subscription, but my subscription page has changed and I no longer see the GenCon pickup option I had selected last week. My order is now back to estimating shipping costs instead of tax.

Should I be concerned? I do not want to have the base game shipped.

I would not be concerned at this point. It looks like this is most likely a display bug related to the August authorization date being changed. On our side, your subscription is still set to be held for Gen Con pick up, so it should generate correctly when we do the authorization run. We are definitely planning on checking things like this when we start the auth/order spawning on the 4th.


Will the Ranzak playmat or the Adventure Mat be available at Gencon?

http://paizo.com/products/btpy97ua?Pathfinder-Adventure-Card-Game-Character -Mats-Ranzak
http://paizo.com/products/btpy96qq?Pathfinder-Adventure-Card-Game-Adventure -Mat

Paizo Employee Chief Technical Officer

They will both be at Gen Con.


Sara Marie wrote:
Ethican wrote:
currently it does not show the promos associated with the PFAC for the Gen con pick up . Will I receive all the promos there if I opt into the con pick up?
Yes.

When I picked up my order of Skull & Shackles, they said that Ranzak and Mogmurch would be mailed to me (even though Ranzak was in stock at the time). When do you expect these will be shipped?

Thanks.


I just realized I was enjoying my conversation with Liz Courts at checkout that I didn't check for my promo cards either (but I got my miniature and mini-mate) I'm hoping those will be shipped since I don't have them.

Paizo Employee Customer Service Dire Care Bear Manager

Tom Coppage wrote:

When I picked up my order of Skull & Shackles, they said that Ranzak and Mogmurch would be mailed to me (even though Ranzak was in stock at the time). When do you expect these will be shipped?

Thanks.

If not in the next week or so, then with September shipments.


Pathfinder Card Game, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

I didn't see either of them in my email for my September shipment, should I be worried, or just wait until the shipment to contact customer service?


Pathfinder Card Game Subscriber

They aren't coming with you regular order. They mailed them out last week, but had to do it without individual tracking emails. I'd say if you don't get it by the time you get your normal subscription, contact customer service.

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