John Woodford |
Between the time I got the notification that #4898753 was in the queue and the time I got the notification that it'd been finalized, I subscribed to Starfinder (that was #4798106). When I placed the Starfinder subscription order I put it into my sidecart, intending that Pact Worlds would be shipped with #4898753. When I got the shipment email for #4898753, though, Pact Worlds wasn't included. Two questions: first, would it have been if I hadn't put the subscription order into my sidecart? Second, when will Pact Worlds be shipped?
Diego Valdez Customer Service Representative |
Hello John,
Our system only checks the sidecart when it generates the monthly order. Anything that is ready to go at that time gets pulled into the order. The system won't look in the sidecart again until the next months order. So if an item is added to your sidecart after the order is generated it will wait to ship with the next months order even if the order has not shipped. That is what happened here. Right now Pact Worlds is in your sidecart so it will ship out along with your next subscription order.