Order 4898726 and 4949107


Customer Service


Order 4898726 says it shipped today, but it doesn't say anything about my sidecart order 4949107. How do I know that it shipped out with my subscription order? The mail notice says only one thing shipped.

Thanks.

Customer Service Representative

Order 4949107 was added to your sidecart after your April order had been generated, instead of being combined directly with the April order. This means that it will wait to ship with the next possible order.

For some more details about the sidecart process works:

Sidecarts are checked for items to add to subscription orders when subscriptions are being generated. This is the only point at which sidecarts are checked during the month.

If you add items to the sidecart after you subscription order has been generated, it will wait in your sidecart for the following possible shipment (usually the next next month, but this varies depending on which subscriptions people have).

If you are wanting to add items after your order has been generated (after you get the order confirmation email/order number for it) for the month (to try to get to First Ten Shipping discount, for example), you need to combine items with that order specifically.

To do so, take the following steps:
1) Add the items to your shopping cart.
2) Start the checking out process when you’re ready
3) When you get to "Step 2 - Shipping”, click the button to “Change Shipping Details.” This should open up all of the available shipping options
4) Select an option to “Combine It” with Order #XXXXXXX. There may be multiple options, depending on what shipping methods are available for the items.
5) Finish the rest of the check out process.


Thanks for the info and help. I updated the sidecart to ship as soon as possible.

Customer Service Representative

Hi HardwareJedi,

You're welcome! It looks like that order is currently on a packing list, so you should see a shipping update probably sometime today or tomorrow.

Thanks!
~Sharaya

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