Missing order

[FetteredApe]

I am missing an order. I have emailed customer service multiple times but have not received a response. Here are the copies of the emails:

Matthew Rodgers <[e-mail]>
Apr 10 (1 day ago)
to customer.servi.
Hello - I haven't gotten a response for these two prior emails. I still do not have the package. It has not advanced in package tracking since March 25th. I think it is probably lost. What are the next steps?

Thank you,
Matt Rodgers

---------- Forwarded message ----------
From: Matthew Rodgers <[e-mail]>
Date: Fri, Apr 6, 2018 at 9:46 PM
Subject: Fwd: order missing?
To: [e-mail]

I still have not received this package. When does it get declared lost?

---------- Forwarded message ----------
From: Matthew Rodgers <[e-mail]>
Date: Wed, Apr 4, 2018 at 2:47 PM
Subject: order missing?
To: [e-mail]

Hi I am trying to find out the status of order 4759963. It shipped on the 19th and appears according to tracking to have made it to Postal Service at Capitol Heights MD on the 25th, then... nothing. You all shipped me two other orders after this one that arrived today (they both went through the same facility mentioned above). Is this two item shipment lost?

Thanks,
Matt Rodgers

[Diego Valdez]

Hello Matt,

We have received your emails. Due to a very large influx of emails we are bit backed up in the inbox. We answer all emails in the order they are received. We are working through them as fast as we can.

[FetteredApe]

I got the order in perfect condition this morning. You cancel this request. Thanks!

[Diego Valdez]

Hello Matthew,

Thank you for the update. I'm glad to hear they arrived!