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Serious Website Issues


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Paizo Employee Director of Technology

11 people marked this as a favorite.

Everyone, We are aware of the logout issues and understand cause. The fix is in the last stages of development and should be ready for deployment in the next day or so.

We apologize for any inconvenience this may have caused,
Dean


1 person marked this as a favorite.
Pathfinder Adventure Path, Companion, Maps, Starfinder Adventure Path Subscriber; Pathfinder Comics Subscriber
Dean Ludwig wrote:

Everyone, We are aware of the logout issues and understand cause. The fix is in the last stages of development and should be ready for deployment in the next day or so. We apologize for any inconvenience this may have caused,

Dean

Hey Dean, thank you for the update. Glad to see that you folks are all on top of it.


1 person marked this as a favorite.

NP keep up the good work!

Silver Crusade

4 people marked this as a favorite.
Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Dean, I really appreciate that not only are you guys working hard on the fix, but you are also communicating with us about it frequently.


2 people marked this as a favorite.

This is what I love about Paizo:

I come to the thread to whine about having to log in again, and shazzam! Staff have forestalled me


1 person marked this as a favorite.
Pathfinder Adventure Path, Campaign Setting, Card Game, Class Deck, Maps, Modules, Pawns, Roleplaying Game, Tales Subscriber; Pathfinder Battles Case Subscriber; Pathfinder Deluxe Comics Subscriber; Pathfinder Legends Subscriber; Starfinder Charter Superscriber

New issue for me:

When I click on focus I'm taken to what looks like someone else's focus page (a whole bunch of PBPs I've never looked at, some rules questions and so forth that I'm pretty sure I haven't read). I'm also not seeing any (x new) notifications, nor any dots.

When I then click on "messageboards" at the top, I'm returned to an unfocussed view of the forums with my dots and (x new) notifications showing again.

Grand Lodge

1 person marked this as a favorite.
Pathfinder Card Game Subscriber
Dean Ludwig wrote:

Everyone, We are aware of the logout issues and understand cause. The fix is in the last stages of development and should be ready for deployment in the next day or so.

We apologize for any inconvenience this may have caused,
Dean

Thanks, Dean.

Do you have any information concerning the RSS/Atom feeds?


Pathfinder Adventure Path Subscriber
CrystalSeas wrote:

This is what I love about Paizo:

I come to the thread to whine about having to log in again, and shazzam! Staff have forestalled me

Totally agreed!

Not for whining, but juuuuust in case (as I know the fix was supposed to happen sometime around now) I just had to log in again, after making a post. First time it's happened to me since the previous fix.

You guys are awesome! I appreciate all your hard work! Thank you!


1 person marked this as a favorite.
Pathfinder Adventure Path Subscriber
Redelia wrote:
Dean, I really appreciate that not only are you guys working hard on the fix, but you are also communicating with us about it frequently.

Same feeling here. I'm staying logged in again, so thanks.

Paizo Employee Director of Technology

3 people marked this as a favorite.

Everyone,

The "fix" will be implemented later this morning (PST)... This should resolve multiple issues, one being the logout problem that has been frequently reported.. Steve's problem above might be a similar symptom but we will need to implement these changes first to see. tchrman35, The team will need to look further into that problem...

Dean

Paizo Employee Director of Technology

Redelia wrote:
Dean, I really appreciate that not only are you guys working hard on the fix, but you are also communicating with us about it frequently.

You're very welcome :)

Paizo Employee Director of Technology

1 person marked this as a favorite.
Dhampir984 wrote:
Dean Ludwig wrote:

Everyone, We are aware of the logout issues and understand cause. The fix is in the last stages of development and should be ready for deployment in the next day or so. We apologize for any inconvenience this may have caused,

Dean
Hey Dean, thank you for the update. Glad to see that you folks are all on top of it.

You're also very Welcome.... :)

Liberty's Edge

1 person marked this as a favorite.
Adventure Path Charter Subscriber; Pathfinder Modules, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber

Any idea and the inability for some to not be able to report games or edit games in our events?


1 person marked this as a favorite.

So, firstly, thanks for the hard work. I know this isn't easy.

Thinky Thoughts On The Issue, of no real consequence...:
Secondly, I know you have your reasons, and I know this has been gone over (in answer to my own questions, even!) in other threads in the past, but I again must wonder aloud why "roll back to the previous stable version, identify and fix the issues, and then push the new version again" is not the standard course of action, here.

Maybe it's over two decades in the tech industry talking, but I am curious.

Not pointing fingers or saying you're doing a bad job (I am not and you are not), I'm just genuinely curious. I've done nearly 20 years in operations work, and six years of support of one stripe or another before that, so this feels like it should be standard procedure across the board.

I get that some issues only show up under load, and then only under the unique conditions that the patch being on the live server brings, but for the bulk of the issues, I can't see why this isn't done.

Again, I know you have your reasons. And I know that it's almost certainly policy not to discuss them. I'm just the kind of person who wants to help fix a problem if he can, and this sort of thing always gets my mind going.

Paizo Employee Chief Technical Officer

6 people marked this as a favorite.

It's all about priorities.

Let's call the site we had a month ago Codebase A. Codebase B—that first launch in this group—was designed to fix some high-priority issues in Codebase A. Unfortunately, it introduced some issues that were even higher priority than the things it fixed, so we did in fact roll back to Codebase A.

At that point, we're working on at Codebase C. We *could* keep Codebase A up while we ensure that Codebase C fixes *all* of the issues that Codebase B introduced... but that's going to take a while, and in the meantime, we're living without the high-priority fixes to Codebase A that Codebase B brought. So instead, we launched Codebase C after fixing primarily only the highest-priority issues that it introduced.

So we chose to live with code that would log people out way too much for a little while—which is annoying, but ultimately not terribly harmful—because it let us implement previous fixes to older, higher-priority problems faster than not doing so.


1 person marked this as a favorite.

Urgency-based Resolution is often interesting this way. ^^ Personally, I'm satisfied with the knowledge that progress is being made, and appreciative of the hard work of everyone involved - there are always hiccups along the way, but I know Paizo has waaaaaay too much invested in the site to let it be troubled for too long, so I'm never too worried about it. XD

Liberty's Edge

1 person marked this as a favorite.
Adventure Path Charter Subscriber; Pathfinder Modules, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber

Ugh, Have fun Vic. Wish you and the team the best with that. Try not to pull out all your hair.


Pathfinder Adventure Path Subscriber

As noted: you guys rock! Thanks for all your hard (and often painful) work!


1 person marked this as a favorite.
Vic Wertz wrote:

It's all about priorities.

Let's call the site we had a month ago Codebase A. Codebase B—that first launch in this group—was designed to fix some high-priority issues in Codebase A. Unfortunately, it introduced some issues that were even higher priority than the things it fixed, so we did in fact roll back to Codebase A.

At that point, we're working on at Codebase C. We *could* keep Codebase A up while we ensure that Codebase C fixes *all* of the issues that Codebase B introduced... but that's going to take a while, and in the meantime, we're living without the high-priority fixes to Codebase A that Codebase B brought. So instead, we launched Codebase C after fixing primarily only the highest-priority issues that it introduced.

So we chose to live with code that would log people out way too much for a little while—which is annoying, but ultimately not terribly harmful—because it let us implement previous fixes to older, higher-priority problems faster than not doing so.

That actually answers pretty much all of my concerns about what was going on and why, and brother, I do not envy you that scenario. I've been in a multiple codebase scenario more times than I care to remember, and they are never, ever useful or easy.

More power to you all for taking care of it like you have.


2 people marked this as a favorite.
Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

So ... I got logged out again.

Has the underlying issue been fixed (and I just have a snowflake-special problem), or are we still waiting for the proper bug fix?


2 people marked this as a favorite.

I'm also still getting logged out, generally when switching between computers.

The Exchange

2 people marked this as a favorite.
Pathfinder Adventure Path, Modules, Starfinder Adventure Path Subscriber

No, I am getting logged out too.


2 people marked this as a favorite.
Pathfinder Adventure Path Subscriber

Sorry guys, but I'm getting logged out again as well.


2 people marked this as a favorite.

Still getting logged out as well.

The Exchange

3 people marked this as a favorite.
Pathfinder Adventure Path, Modules, Starfinder Adventure Path Subscriber

Vic's post from Thursday suggests this might be ongoing for a while.

The Exchange Owner - D20 Hobbies

1 person marked this as a favorite.

FYI I'm still getting logged out. Which is fine, if it's still being worked on.


1 person marked this as a favorite.

I'm also seeing the "new post" markers on threads with no posts since the last, but only if I was the last person to make the post, as of yesterday. I waited a day to report it just in case it was imaginary on my part.


1 person marked this as a favorite.
Pathfinder Adventure Path, Companion, Modules, Roleplaying Game, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

On occasion, I can click on a thread with, say, (2 new), then go back to Messageboards and it still says (2 new), although there are no new posts. Usually by the next time I go back to Messageboards, it's been marked read.

Also, one time I was editing the profile for a PbP character, submitted, and the change didn't show up, although when I clicked Edit again, my change was in the text. After I cancelled, the profile displayed my edited text.

I presume this has something to do with me getting called up by a different teller, in Gary's analogy, but I thought I'd mention it.


1 person marked this as a favorite.
Guy Humual wrote:
Not sure if any of this is related but the hyper links to access "Sign in", "My Account", and "Shopping Cart" aren't active on Firefox, the "Help/FAQ" is working though. Those links are working on Google Chrome, which is how I was able to log in and report this.

I have the same problem with Firefox. Incidentally those links are working on Pale Moon 27.0.6, which is what I'm currently using.


1 person marked this as a favorite.

They work for me in FF 56.0.2 (32-bit)

Paizo Employee System Administrator

2 people marked this as a favorite.

I've pushed an interim possible fix for the sessions logout issue while we figure out a better permanent solution. It has definitely logged everyone out BUT that should be the last time for awhile. Thanks for your patience on this one. It was not a solution I wanted to implement over the long weekend without being able to watch it extensively.

Paizo Employee System Administrator

1 person marked this as a favorite.
Morgan Champion wrote:
Guy Humual wrote:
Not sure if any of this is related but the hyper links to access "Sign in", "My Account", and "Shopping Cart" aren't active on Firefox, the "Help/FAQ" is working though. Those links are working on Google Chrome, which is how I was able to log in and report this.
I have the same problem with Firefox. Incidentally those links are working on Pale Moon 27.0.6, which is what I'm currently using.

Check to make sure that you aren't coming in via an rss/atom link.


2 people marked this as a favorite.
Lissa Guillet wrote:
I've pushed an interim possible fix for the sessions logout issue while we figure out a better permanent solution. It has definitely logged everyone out BUT that should be the last time for awhile. Thanks for your patience on this one. It was not a solution I wanted to implement over the long weekend without being able to watch it extensively.

Oh, so that's why I had to log back in a few minutes ago. Good to know.

Liberty's Edge

1 person marked this as a favorite.
Adventure Path Charter Subscriber; Pathfinder Modules, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber

Ok I made a new event to report my events as it seemed like a decent work around.

New event made 158589.

I edited the schedule of games played to only Starfinder material.

When I hit report. I basically get every PFS scenario/AP/Module i could ever report on but not a single SFS scenario or AP.

So I re-edit event and deselect the SFS games to see of they add back in.

No Change.

TLDR
New Event made but still can't report SFS games (PFS seems viable)

Paizo Employee Software Developer

1 person marked this as a favorite.
Darius Silverbolt wrote:

Ok I made a new event to report my events as it seemed like a decent work around.

New event made 158589.

I edited the schedule of games played to only Starfinder material.

When I hit report. I basically get every PFS scenario/AP/Module i could ever report on but not a single SFS scenario or AP.

So I re-edit event and deselect the SFS games to see of they add back in.

No Change.

TLDR
New Event made but still can't report SFS games (PFS seems viable)

There should be a dropdown menu below the dropdown for scenarios which allows you to select an organized play type. Does it appear when you navigate to the event reporting page? If so, does it change the contents of the scenario dropdown menu if you select different organized play types?


1 person marked this as a favorite.
Pathfinder Adventure Path, Companion, Maps, Starfinder Adventure Path Subscriber; Pathfinder Comics Subscriber
Lissa Guillet wrote:
I've pushed an interim possible fix for the sessions logout issue while we figure out a better permanent solution. It has definitely logged everyone out BUT that should be the last time for awhile. Thanks for your patience on this one. It was not a solution I wanted to implement over the long weekend without being able to watch it extensively.

Hey it worked! I was logged in today when I came here. Thanks Lissa, Dean and everyone involved.

Also, seeing some speed improvements today, could be a result of Firefox's update.


2 people marked this as a favorite.
Lissa Guillet wrote:
I've pushed an interim possible fix for the sessions logout issue while we figure out a better permanent solution. It has definitely logged everyone out BUT that should be the last time for awhile. Thanks for your patience on this one. It was not a solution I wanted to implement over the long weekend without being able to watch it extensively.

Sweeeeet.


1 person marked this as a favorite.
Pathfinder Adventure Path Subscriber

You are all AWESOME!


1 person marked this as a favorite.
Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

Hey, I'm still logged in! :)

Thank you to all the code-pushers (right term?) for your hard work!

Liberty's Edge

1 person marked this as a favorite.
Adventure Path Charter Subscriber; Pathfinder Modules, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber
Robert Brandenburg wrote:


There should be a dropdown menu below the dropdown for scenarios which allows you to select an organized play type. Does it appear when you navigate to the event reporting page? If so, does it change the contents of the scenario dropdown menu if you select different organized play types?

I don't this drop down menu and went back and dug all over for it. I only have SFS material selected and only ALL of PFS still shows. I have not selected any PFS materiel for this event.

Silver Crusade

1 person marked this as a favorite.
Pathfinder Adventure Path, Campaign Setting, Companion, Modules, Roleplaying Game, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Roleplaying Guild, Tales Subscriber; Pathfinder Comics Subscriber
Robert Brandenburg wrote:
Darius Silverbolt wrote:

Ok I made a new event to report my events as it seemed like a decent work around.

New event made 158589.

I edited the schedule of games played to only Starfinder material.

When I hit report. I basically get every PFS scenario/AP/Module i could ever report on but not a single SFS scenario or AP.

So I re-edit event and deselect the SFS games to see of they add back in.

No Change.

TLDR
New Event made but still can't report SFS games (PFS seems viable)

There should be a dropdown menu below the dropdown for scenarios which allows you to select an organized play type. Does it appear when you navigate to the event reporting page? If so, does it change the contents of the scenario dropdown menu if you select different organized play types?

Hello new person!

*hugs*

Sovereign Court

1 person marked this as a favorite.
Lissa Guillet wrote:
Morgan Champion wrote:
Guy Humual wrote:
Not sure if any of this is related but the hyper links to access "Sign in", "My Account", and "Shopping Cart" aren't active on Firefox, the "Help/FAQ" is working though. Those links are working on Google Chrome, which is how I was able to log in and report this.
I have the same problem with Firefox. Incidentally those links are working on Pale Moon 27.0.6, which is what I'm currently using.
Check to make sure that you aren't coming in via an rss/atom link.

I came in via the google link, still no dice, the only link that's working is the Help/FAQ link.

If people are looking to shop at Paizo and they're using Firefox those are costumers you might be losing. I use a couple of web browsers so I can get in with Chrome


1 person marked this as a favorite.

Hey, I stayed signed in on mobile, yay!

Paizo Employee System Administrator

2 people marked this as a favorite.

Well, that's the thing. I use firefox myself and am not seeing anything like that. I'll look further into it and see if I can see a reason.

Edit: OK. So I don't see any evidence of one of the things that might be. I want to ask for some more information. Are you possibly coming in on a proxy that you wouldn't be coming in on with chrome. Do you have any plugins enabled? Antivirus? Is Javascript disabled(though I don't know that that would cause the problem you are describing. Can you give it a go again and if you see that same pattern, please check your ip with something like https://www.whatismyip.com/ and can you PM that to me? Please don't include it in the post. Also, the rough time you tried it should help me immensely.

Sovereign Court

1 person marked this as a favorite.

I tried again today, apparently there was a firefox update not long after I posted yesterday and I looked to see if it would work today but I still can't get in with Firefox.

I should add that I don't think I've ever added any plugins, 3rd party or otherwise, but Firefox is my default browser. Sounds like the problem is on my end in this case if you're not having issues.

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