So I have had the CRB for less than 2 weeks now. I was a subscriber and have mostly been using my free PDF but with as little as I have been using the physical book it is already falling apart. This is not what I expect for a $60 book, very much unacceptable.
It happens. Contact customer service; they'll replace it for you.
Yup, customer service is super helpful.
I'd start a thread in customer service or call during their business hours, as their email is swamped.
Same here. I would have to pay to ship it to them right?
Yeah, I'm starting to see some problems in mine as well. If it keeps up, I'll have pages falling out inside a month.
Same here. I would have to pay to ship it to them right?
Probably not (assuming you bought it from here - if not you should go back to the retailer you got it from in the first instance).
If you bought it from paizo.com, you'll need to email photos of the issue to customer.service@paizo.com.
Bear in mind that they've been absolutely slammed with gencon, starfinder selling out and some staff illness. It might take some time but they will get to you.
What if you can't go back to the retailer that you bought it from?
I was on vacation in Oahu, Hawaii when the book came out so I took a trip to a gaming store there and picked up the CRB and chapter 1 of the AP. I live in NYC and am back home.
Aside from reading through it on the 10hr plane ride back I've been using the PDF but have noticed that the binding is falling apart. As in a piece of the cloth (or whatever it is) that is supposed to be holding together the spine fell out of the book just last night when I opened it. Pages arent coming out yet but it feels like it's only a matter of time and I dont want to pay another $60 for another copy only to have the same issue...
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What if you can't go back to the retailer that you bought it from?
I was on vacation in Oahu, Hawaii when the book came out so I took a trip to a gaming store there and picked up the CRB and chapter 1 of the AP. I live in NYC and am back home.Aside from reading through it on the 10hr plane ride back I've been using the PDF but have noticed that the binding is falling apart. As in a piece of the cloth (or whatever it is) that is supposed to be holding together the spine fell out of the book just last night when I opened it. Pages arent coming out yet but it feels like it's only a matter of time and I dont want to pay another $60 for another copy only to have the same issue...
I would email customer.service@paizo.com with pictures of the damage and the story. I'm sure they'll be able to help.
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Or go to the customer service forum.
Just got to be patient. They're a bit busy right now.
Considering how many of these keep popping up, I am somewhat glad that I could not get one at Gen Con.
Or go to the customer service forum.
Just got to be patient. They're a bit busy right now.
I do generally find the forums to be quicker than email in getting things sorted.
In this specific case, however, one of the things they're going to ask you to do is to email them pictures so you may as well kill two birds with one stone.
Is that what happened to mother, you bastard!!
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Hmm....Seems I missed one.