Missing PFS GM Credits

[Tallow]

Back in the spring prior to Paizo Con when things were really slow, my GM total dropped from ~364 to 351 when the update happened to help things not be so slow and added all the tracking on the left.

Now, I'm at 342.

Why have I lost about 22 GM Credits over the last several months?

[Tallow]

I know it hasn't been a full 24 hours yet, and I know its the week after Gen Con. I'm just bumping this so that it doesn't fall off my feed and I don't forget about it myself.

[Chris Lambertz]

I suspect this is related to the same issue reported in this thread. Unfortunately, the folks who'd be able to investigate this are still not back in the office to review.

[Tallow]

thanks for the response. I'll wait until next week to see if there are any further responses.

[Hmm]

I am missing games too... As I am on the march to Five Star GM status, I found the missing games a little disconcerting.

I tried looking under the bed and between the couch cushions, but a few of mine seem to have definitely gone missing. I hope to get them back before PaizoCon when I am planning to go for my 5 Star Review Table.

Hmm

[waltero]

There are definite issues with PFS reporting.

I have no GM or player sessions recorded since PaizoCon in May, despite the VO's insisting they have reported my games.

There are sessions from March and April that were previously reported and now are gone.

Not to mention player sessions not being displayed when you open that character.

What's up with all this?

[TriOmegaZero]

This leads me to believe that my VAs table of The Stolen Heir WAS reported and is not showing as well.

[Tallow]

Hopefully the folks who would look into this are back in the office today and can give us some sort of update later today or tomorrow on whether they are looking at it or not and what kind of ETA we can expect.

[Erik Keith]

Hey folks!

I'll be looking into this as soon as I get back into the office, currently I'm out and about until early next week at which time I'll be looking into this in full. I appreciate everyone's patience in the mean time.

I'm pretty sure this is an issue with the way we're displaying reported scenarios (or rather, not displaying them) under specific conditions more than the data outright disappearing. I'll try and verify that once I'm able to.

- Erik K

[Tallow]

Thanks Erik, I'll check back late next week then.

[GM Harpwizard]

One problem I'm encountering is when I click on sessions for each of my characters, it only lists the sessions those characters have played. It does not list any of the sessions I applied GM credits to.

[GM Harpwizard]

When I click sessions, it simply states no sessions found. My last Starfinder session I reported did not add to my total number of Starfinder sessions GMed. Is there another place I should report this?

[Hmm]

When you reported your Starfinder session, did your PFS credits go up? There's a button you can click to indicate campaign.

Hmm

[GM Harpwizard]

Hmm, thanks! That solved the problem. My last session is now registering as a Starfinder session. I still do not have my GM credits list under my sessions tab for each character (only actual played sessions) but at least my GM credits are adding up in the GM/event coordinator tab.

[Hmm]

Huzzah!

Hmm

[Bot Buddy 2000]

Beepity-Beep-Beep

Bot Buddy rolls up, and starts shooting a hologram out of his eyes.

[GM Hmm]

The woman in Red appears in the holographic picture, then looks to the holocamera, pleading. "Help us, Erik Keith Kenobi! You're our only hope!"

[Secane]

Has this issue been resolved?

I'm facing the problem of my GM credits missing from my characters' pages.

[Tallow]

Well as it is later this week, and I promised I'd wait that long until I bumped this thread again... I'm wondering the same thing.

[TriOmegaZero]

Given the lack of blog posts, I suspect there are too many fires to handle at the moment

[Hmm]

GM Hmm wrote:

The woman in Red appears in the holographic picture, then looks to the holocamera, pleading. "Help us, Erik Keith Kenobi! You're our only hope!"

^ This was also intended to be a bump of the thread. I don't like whining, so prefer to use humor. As noted in the GenCon Reporting Thread, Bob seems to imply that everything has been reported save 9-00 and ACG reporting, yet I am missing 4 tables from GenCon.

I'd rather be part of solutions than complaining to you guys, but I am paying very close attention to my table count right now. I *think* that I am on track to run a 5 star confirmation table at PaizoCon, but I cannot tell if this is so. The reason I want that table at PaizoCon is that I am a dual citizen of the Minnesota and Online regions. I'd love to have my beloved Venture Captains from both regions at my table, and PaizoCon is the only place where that can happen.

Yeah, I know it's in about 7.5 months... But I like to plan ahead. I'm comforted by the presence of data. It's part of the professional hazard of being a librarian. Seeing my table count slowly tick upwards tells me that I am on track, and that I don't have to kill myself taking on tons of extra GMing to get to my goal point. Remove that data from me, and I begin to fret and become uncertain.

Even if you don't know what is causing this yet, having occasional updates helps keep me calm.

TriOmegaZero wrote:

Given the lack of blog posts, I suspect there are too many fires to handle at the moment

TOZ, as always, I suspect you are right. I should be more patient. Learn to just say "Que sera, sera!" Then take a deep breath and drink some more tea. It is just so hard for my OCD self to be without glorious lovely data!

Hope the bug hunt goes well,
Hmm

[TOZ]

Also come play in my Roll20 table that will be reported in 24 hours.

[Tallow]

I'd be interested in seeing where we are in getting this fixed.

[TOZ]

Word is it is the current task being worked.

[Hmm]

Yes, see this post from Todd Morgan on GenCon reporting.

Hmm

[Tallow]

If they are currently working on it and it's taken this long, this must be a pretty crazy problem.

[Hmm]

I am thinking so as well.

Hmm

[Tallow]

Just my weekly bump to see where we are on this process.

[Hmm]

♫ Where have GM credits gone?
Long time passing...
Where have GM credits gone?
Long time ago...
Where have GM credits gone?
They've hid and now my count is down...
When will my fifth star be earned?
When will my fifth star be earned... ♫

It seems like every time I do a convention, my count does not go up accurately for the tables that I earned. Oddly, for the place I normally GM, where I am a reporter, my table count goes up there and ONLY there. Does this bug let you report your own tables, but ding you on the ones that are reported by others? I am a sad GM because I am now missing tables from Convergence, GenCon and SkalCon.

[GinoA]

Hmm wrote:

I am a sad GM because I am now missing tables from Convergence, GenCon and SkalCon.

I can add Origins to that list. I'm 87% certain the tables in question showed up at one point.

[Gary Bush]

Hi just posting to say that I am missing Starfinder tables from Gencon.

Thank you.

[James Martin]

Starfinder Special table missing for me. Also it seems someone mis-reported a table I ran as someone else's, then fixed the issue, but it's not showing up as one of my tables ran for purposes of Nova acquisition, even though it's now reported as me. In case it matters, it's Session 703 of GenCon this year. Thanks!

[Sara Marie]

I've closed the other thread regarding this issues and directed people over here.

[Marc Waschle]

I am missing my other GM session of SFS 1-00 Claim to Salvation, and the PFS Special 9-00 Assault on Absalom.

I am also missing players credit for 8-12 Tyranny of the Winds III, and 9-01 The Cost of Enlightenment.

[Erik Keith]

Oh gods how did a month go by -- Sorry about that everyone, let me follow up with a status report.

The issue is currently in our queue of projects being worked on and has been actively looked into by the team. The data is definitely there so rest safe, we're working on getting reporting to properly take it into account when displaying your GM totals.

@James -- I'll see if that special case is something I can get resolved tomorrow when I get in. It may also be a good data point for documenting an improvement to the reporting system if it happens every time, which is completely possible.

- Erik K

[Earl_Parvisjam]

Hopefully, fixing this will actually address the broken sessions link results for ACG characters. The other thread was closed with that assumption so I've migrated over here to advocate.

[James Martin]

Thanks, Erik! It's a new bug to me, so I figured it might be worth reporting. Thanks for your help!

[Tallow]

thanks for the update Erik!

[Hmm]

Thanks for the update, Erik!

Hmm

[Secane]

Thanks for the update Erik.

Just to clarify, all my pfs characters' sessions page are not displaying any gm credit games.

The gm credits are also not appearing when searching for the games of each character numbers.

[Zyraen]

Checked on my account and with some friends. We are not missing GM credit (at least based on XX tables of Credit) and it shows up under GM sessions. Main issue is not appearing under Character Sessions, so most characters are missing XP.

One of my friends is a 4* with 200+ tables of GM credit and 50 over characters. He told me until the problem is fixed he will prob just run games and play 1-5 tier games.

Hope it gets resolved soon! :)

[CorvusMask]

I was missing earlier 1 starfinder table credit, but that seems to be fixed by now at least .-.

[Hmm]

I had one of my convention credits show up.... Progress, yay!

[Earl_Parvisjam]

Well, haven't heard anything new and I just checked, the sessions link for ACG character still reports no sessions. Is there any idea as to the status of this bit?

I'm not entirely convinced this is the same issue as GM credits, but Paizo has decided it to be the case...

[Zyraen]

Yes they apparently think its the same issue since moderator locked up other thread. Been a good while and all of zero progress.

On the bright side it doesnt really affect most folks who dont GM much. Just the 2 3 4 5 star GMs who are apparently no longer valued customers, volunteers and players.

[Secane]

A number of... OK.. most of the local GMs in my area are not happy with this issue of GM credits not appearing on the character page or the character's session page.

It makes bookkeeping extremely tedious for those of us that GM games.

Really hope that this issue gets resolved soon.

[Tallow]

Zyraen wrote:

Just the 2 3 4 5 star GMs who are apparently no longer valued customers, volunteers and players.

Eh, lets not turn this into this sort of conversation. I get that you are feeling ignored and devalued. But we don't know what the bug is, why its happening, or the problems they are having fixing it.

[Earl_Parvisjam]

Tallow wrote:

Zyraen wrote:

Just the 2 3 4 5 star GMs who are apparently no longer valued customers, volunteers and players.

Eh, lets not turn this into this sort of conversation. I get that you are feeling ignored and devalued. But we don't know what the bug is, why its happening, or the problems they are having fixing it.

I think that the negativity springs from how that other thread was handled. An issue was brought up and little was said about it. Then it was closed and we were sent here with no clarity as to why since the two issues only appear tangentially related.

Officially, all we know is that things changed when Starfinder kicked off. It sure would be nice to know if the sessions link issue is actually directly related to the GM reporting, but we've heard no word. This just makes it feel like an issue is being hand waved rather than being actually addressed.

While we can't really tell what the root of the problem is, it's not too hard to come up with theories and some semi-educated speculation. From what I can see through our small lens, it looks like something has disconnected between reported scenarios and ACG character records. The issue is only happening to the sessions links with ACG characters (that I've heard of to this point). Looking at the Player Sessions tab shows that all ACG characters are showing up as Character Name NULL. Either the query that's triggered when we click the sessions link needs to be updated for ACG characters or data is recorded different than the query expects it to be and needs to be cleaned up.

I've been relatively quiet for the time but it's been nearly 2 months since the issue has been addressed and we've gotten less than no information about the problem.

[Tallow]

Erik Keith wrote:

Oh gods how did a month go by -- Sorry about that everyone, let me follow up with a status report.

The issue is currently in our queue of projects being worked on and has been actively looked into by the team. The data is definitely there so rest safe, we're working on getting reporting to properly take it into account when displaying your GM totals.

@James -- I'll see if that special case is something I can get resolved tomorrow when I get in. It may also be a good data point for documenting an improvement to the reporting system if it happens every time, which is completely possible.

- Erik K

Erik,

Any follow up on this? Any chance this can be moved up in the queue to take care of it sooner rather than later?

[Zyraen]

Tallow wrote:

Zyraen wrote:

Just the 2 3 4 5 star GMs who are apparently no longer valued customers, volunteers and players.

Eh, lets not turn this into this sort of conversation. I get that you are feeling ignored and devalued. But we don't know what the bug is, why its happening, or the problems they are having fixing it.

To most companies, bottom-line matters. Those keeping Organized Play going, buying Scenarios APs and New PDFs etc help keep money flowing into Paizo. I dont even spend barely a fraction of what my two 4* GM friends do lol.

They are probably part of the maybe 10-20% customer base that accounts for maybe 80-90% of the companies' B2C sales.

So Paizo really should be looking at supporting them and keeping them happy.

That said, they are both currently quite happily into Starfinder (and Im not haha) and not keen on carrying on meaningfully with playing PFS, and definitely not while their 100-200+ credits over 40-50+ characters are a pain to sort out.

It could actually be a plan to guide us all over into Starfinder too.

So no (real) sarcasm meant, it might be part of a plan to try and focus on a new product line.

Meantime, lets try this again for the Moderators and Paizo Staff reading this, if any.

They (especially the 4-5 star GMs, including you Tallow) are probably part of the maybe 10-20% customer base that accounts for maybe 80-90% of the companies' B2C sales.

So Paizo really should be looking at supporting them and keeping them happy.