Payment for pending order


Customer Service

Grand Lodge

I just want to verify that my payment went through yesterday for the upcoming subscription order. I had gotten an email that payment was declined because my old card was expiring soon and had activated my new one. I added the new one to my account and I think everything was fine afterwards.

Paizo Employee Customer Service Representative

Hi Theryon,

It looks like the card was updated on the order, but the warehouse hadn't tried to process the order yet so the card hadn't been authorized. I've tried an authorization on it, and everything seems to be just fine, so you should be all set! Looks like that card is set as your default, so it should be used for orders going forward.

Just let me know if there's anything else I can help out with.

Thanks!
Katina

Grand Lodge

Thank you, Katina.

Excellent as usual!

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