the mail must be slow


Customer Service


Order 4335831
Submitted Fri, Jun 2, 2017
Status Complete
Destination Mc Calla, AL
Pathfinder Roleplaying Game GM Screen—Alternate Cover (OGL) Print Edition
Pathfinder Roleplaying Game: Bestiary 2 (OGL) Non-Mint
Pathfinder Roleplaying Game: Ultimate Magic (OGL) Hardcover
Pathfinder Roleplaying Game: Bestiary 3 (OGL) Hardcover
Pathfinder Roleplaying Game: Pathfinder Unchained (OGL) Non-Mint
Pathfinder Roleplaying Game: Villain Codex (PFRPG) Non-Mint
Pathfinder Player Companion: Goblins of Golarion (PFRPG)
Pathfinder Player Companion: Kobolds of Golarion (PFRPG)
Pathfinder Player Companion: People of the Stars (PFRPG)

I hate the waiting for a package, the doubt, the uncertainty, and the nail biting,

It would be a kindness if you could locate order 4335831 and see how many more days of waiting there will be. I heard a rumor that you allow us to download the books that we bought.

Sczarni

I'm not a paizo employee, but I might be able to put it into perspective: 1) You only get the PDF of things that you get as part of a subscription. As these are all older products, I don't think you get any of the companions as part of a subscription.

2) As the order was submitted 6/2 being a friday, it most likely wasn't packed until Monday 6/5, and didn't get on the shipping truck until 6/6, which is when the shipping window starts. If you picked the fastest shipping (2-5 business days) It would be 2 days late right now. The other shipping option would still be within the shipment window (3-10 days).

Paizo Employee Customer Service Representative

Hi there,

Thanks for letting us know about this! You should have received a tracking link with your confirmation email, which should help with some of those details. It looks like the last scan in that tracking link says that the shipment was scanned at a Post Office. There is also a Delivery Confirmation Number, which you should be able to use to pull up more precise tracking on the USPS website. I don't want to link them on the forums, but if you have trouble tracking down either link, just let me know and I can email them to you.

The shipment was sent out via Mail Innovations, which is a service that uses a courier to get the shipment to a P.O. near you, and then transfers is to the USPS can deliver it the rest of the way. There can sometimes be a delay at this transfer step, which is where your shipment is, but we almost always still see the shipments arrive just a bit later. If you'd like more precise information on where your package may be, you would need to contact USPS with that Delivery Confirmation Number. Sorry for the confusion!

Unfortunately, free PDFs of the books are only included with eligible subscription shipments.

I hope this helps clear some things up! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.

Thanks!
Katina

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