Hi I've attempted to buy the Bestiary 6 three times, believing I've typed something wrong in all attempts.
I've purchased from other websites fine this morning, and after checking my bank account that I have three pending charges for the purchase, but still nothing in my downloads.
Is there an issues with my account, or has something else gone wrong.
Also it appears I can't save any payment methods.
Thank you.
Hello TheMountain,
Your card is being declined because it failed the address verification system. Usually this happens when the billing address attached to the card does not match what the bank has on file. What you are seeing are not charges, they are authorizations. Each time you tried to submit the order the bank was pinged to make sure the card was valid. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations will expire and the holds will be released. How long that takes is entirely up to your bank and not something we can control.