...and didn't receive it. I went and bought it elsewhere but only after failing to receive the product twice, I want a refund.
Hello Kyrel,
I replied to your email about this earlier today. Your card was being declined because it failed the address verification system. Usually this happens when the billing address attached to the card does not match what the issuing bank has on file for it.
You have not been charged for anything, what you are seeing are authorizations. Each time you tried to submit the order the bank was ping. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations expire and the holds are released. How long that takes is entirely up to your bank and not something we can control. You can read more about authorizations here.