RE Order 4212141, "Payment method declined"


Customer Service


Hello,

I'd *really* like to start an AP subscription, but...

I have no idea why the payment method is being declined. I have sucessfully (and repeatedly) used my credit card, including multiple times at Paizo. There are no holds or issues with my bank account that I am aware of.

Help please? Or is this normal until the first one gets shipped?

Customer Service Representative

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Hello QuadrantFive,

Your payment method was attached to the subscription so when new orders are generated they will use that payment method. But there was not a payment method attached to this order, so the system didn't know what to charge (the first item in a subscription is part of the order that begins the subscription rather than being generated by the subscription). I have attached the payment method attached to your subscription to the order and everything looks good on it now. It should be on its way to you soon.


Diego Valdez wrote:

Hello QuadrantFive,

Your payment method was attached to the subscription so when new orders are generated they will use that payment method. But there was not a payment method attached to this order, so the system didn't know what to charge (the first item in a subscription is part of the order that begins the subscription rather than being generated by the subscription). I have attached the payment method attached to your subscription to the order and everything looks good on it now. It should be on its way to you soon.

Thank you, much appreciated.

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