question about order Order 3929358

[chris settlemoir]

i was wondering , if my box doesnt get shipped out today i belive its the 9th or the 20th am i right? f its not in the first shipment batch and on the 20th am i allow to buy items between the 9-19th and have it added to that order before it sends out or will those items be sent next month?

[Sharaya]

This order could ship any time between today and the 20th.

If you haven't gotten a shipping notification, you should still be able to combine items with this order. You'll want to change the shipping options during the check out process to do this.

On "Step 2 - Shipping," click on the button to "Change Shipping Details"
You'll want to examine the different available shipping options and select one of the options to "Combine It With Order 3929358"

If you are not seeing that option, it is likely that the warehouse is close to processing the order and it is too late to combine items.

Otherwise, items will be added to the sidecart and go with the February order.

Thanks!
~Sharaya

[chris settlemoir]

How long does it take for payments to clear at banks on my account it shows final amount pending and the original order I made during the sale is still pending why is that

[Katina Davis]

Hi Chris,

I saw that you had emailed us about this as well, so I've just responded to your email with a bit more information about our subscription shipping window. Please let me know if there are any questions that the email doesn't answer, and I'll be glad to help out.

Thanks!
Katina