Order 4120641


Customer Service


Sorry to bother, but i'm having a problem with this order since it's not yet arrived. I know for international shippings it takes a lot, but it's a month almost and it never took so long for and order, usually about 2 weeks to arrive. Was it for some reason shipped late for justifying this delay? Is there something that can be done?

Customer Service Representative

Hi gadeschaos,

I'm sorry to hear that it hasn't arrived yet. It's looking like some of the orders got a bit delayed getting out of the warehouse last month.

It is mostly likely still making its way to you. Additionally, most international shipments going standard post have an estimate of 9 to 36 business days in transit. While orders will often arrive on the shorter side of that, packages can be delayed for various reasons and could take to the longer end of the estimate. Counting from the end of our estimated shipping window for November (the 14th), that should but it arriving sometime between Monday, November 28th and Friday, January 6th. Hopefully it will make it to you soon

If you end up needing more help with this, please let us know.

Thanks!
~Sharaya

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