Payment declined?

[Herald]

I got a payment decliened message yet my bank shows it doing through. (coincidently right at the same time.)

Order 4147733 Please let me know what to do.

[Katina Davis]

Hello Herald,

Thank you for letting us know! It looks like the payment was not going through on our end because of a problem with the Address Verification System check. What you're seeing on your end is an authorization, which should expire on it's own. I'll go ahead and put through a reversal request to get that released as soon as possible.

In the meantime, I'll be sending you an email with more details about this. Just let me know if there are any further questions or concerns that you may have in the meantime, and I will be happy to help.

Thanks!
Katina

[Herald]

Katina Davis wrote:

Hello Herald,

Thank you for letting us know! It looks like the payment was not going through on our end because of a problem with the Address Verification System check. What you're seeing on your end is an authorization, which should expire on it's own. I'll go ahead and put through a reversal request to get that released as soon as possible.

In the meantime, I'll be sending you an email with more details about this. Just let me know if there are any further questions or concerns that you may have in the meantime, and I will be happy to help.

Thanks!
Katina

Thanks for your quick reply. I have updated with the correct information.

[Katina Davis]

Herald wrote:

Katina Davis wrote:

Hello Herald,

Thank you for letting us know! It looks like the payment was not going through on our end because of a problem with the Address Verification System check. What you're seeing on your end is an authorization, which should expire on it's own. I'll go ahead and put through a reversal request to get that released as soon as possible.

In the meantime, I'll be sending you an email with more details about this. Just let me know if there are any further questions or concerns that you may have in the meantime, and I will be happy to help.

Thanks!
Katina

Thanks for your quick reply. I have updated with the correct information.

Hi Herald,

I checked back in on your order and it looks like the updated card information is still being declined. This time the error message we're receiving is that there was a 'general decline of the card, no further information provided by the issuing bank". Unfortunately, we don't have a way to see more details about this, so it may be a good idea to double check the info entered, and possibly talk to your bank to see if they can provide you any further information. Once you're ready to try the payment again, just let us know and we'll be glad to help out.

Thanks!
Katina