|
I received 2 shipments for September.
Order 4074688 (Sept 9) and Order 4095109 (Sept 30.)
I don't particularly like that, I prefer all my pathfinder once a month. I noticed that Pathfinder Tales was set to... "Ship items from this subscription as they arrive in our warehouse." while all my other subscriptions are set to "Ship items from this subscription once a month."
I'm thinking that's what caused the double ship? I've since changed Tales to "Ship items from this subscription once a month." Will that fix it?
Customer Service Representative
|
Hello SirUrza,
Thank you for bringing this to our attention! I apologize for the confusion, but order #4095109 was the October subscription shipment, but we started to generate those orders on the 30th of September and send them out the first week of this month. Generally the monthly shipments are spaced out more evenly, but they can shift depending on a lot of different variables.
Because of the timing of this month's subscriptions, I don't think the Tales subscription setting affected it. However, leaving the settings at the "Ship items from this subscription once a month" button should make it so that all of your items are grouped together for one monthly shipment. You should be able to find more information about our recently updated subscription settings in this thread here.
Again, I'm sorry for any confusion that this may have caused! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help out.
Thanks, and have a great weekend!
Katina