Order 4077296 seems to have miscalculated the "First Ten Shipping"


Customer Service


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber

Order 4077296 (a subscription order for this month) seems to have slightly miscalculated the shipping. The product total of $186.48 is enough to qualify for "First Ten Shipping", but the "Shipping & Handling Discount" is listed as $2.96 instead of $10.

This might make sense if the shipping total was less than $10, in which case I'd expect to see the discount match the actual shipping cost, but in this case the shipping cost is $24.97 which is above $10.

I see that the order was split into two pieces for charging my credit card (the two charges seem to add up to the correct total), but that process may have made the shipping and handling be wrong?

Also I switched from the normal hardcover of the "Curse of the Crimson Throne" AP to the limited edition, that may also have caused a hiccup.

Thanks,
William

Paizo Employee Customer Service Representative

Hello William,

Thank you for letting us know about this! I took a peek into your order, and I think that something may have just gotten bumped around when we swapped the books. You should have received the full $10 off of shipping. I'm sorry for the inconvenience!

I've refunded the difference of $7.04 back to your card, and you should see that appear in 1-5 business days. Just let me know if there's anything else I can help with in the meantime, and I'll be happy to lend a hand.

Thanks!
Katina

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