Order 4024765 shipping problem

[doejaster]

Hello,

I got the auto-email today about my class-deck subscription queuing up to send out the Gunslinger deck. However, the shipping charge is $14! I've picked "cheapest method" and the goblin decks both shipped for $4 in shipping. The weight listed is no different, so I'd imagine the shipping charge should be the same.

I'm hoping this is a pricing mistake?

Also, there were no promos listed on the order. That happened with my goblin decks as well and CS had to adjust it to add the promo cards. I'm assuming (maybe incorrectly) that there are promo cards with every class deck sent via subscription.

[Katina Davis]

Hello doejaster,

Thanks for letting us know! I took a peek into your order, and it does seem that there was an error when the shipping method was selected. The cheapest method for this order is standard post, which is $4.35 as opposed to $14. Sorry about the confusion! I've changed the shipping method and I'll send you an updated confirmation email in just a moment.

As for promo cards, class decks do not typically come with promo cards. The goblin decks were an exception; promo cards usually only come with the Card Game subscription.

I hope this helps! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to assist you.

Thanks!
Katina

[doejaster]

Katina,

Thank you for your help and the answer to my question about the promos.

I hate to ask this, in light of what you already did to help, but I signed up for the subscriptions because I'm VERY interested in getting the promo cards. If the class decks do not all come with promo cards, and I'm only interested in some of the classes, I feel like it doesn't benefit me to keep the subscription.

Could you cancel that subscription and the current order that you just fixed (again, I'm sorry)?

How do promos work with the Card Game subscription? Promos with just the base game or with the character add-on and adventure decks as well?

Thanks again.

[Diego Valdez]

Hello doejaster,

Your subscription has been cancelled. You will be receiving an email confirmation. This also cancels the pending subscription item for August.

The Base Sets do not have any promotional cards associated with them. The cards are released with each deck item (character Add-On Deck and Adventure Deck's 2-6).

[doejaster]

Excellent, thank you for the help and info Diego! Appreciate the information and help.

[Benedict Cuthbert Fontelroy IV]

Hello friendly Customer Service folks,

Sorry to necro this thread, but I'm having the same problem that doejaster had back in August of 2016 and e-mail hasn't gotten me anywhere yet. I'm an Adventure Path subscriber and my shipping method is set to "cheapest possible". Normally this means shipping is $4.11 for an Adventure Path, and that's what my account shows for both past orders and pending future orders... except my next order which has a shipping charge of over $15. I haven't touched my shipping methods in a long time, probably a year or two at least, so I'm at a loss why something would change to cause this. Please help!

Thanks in advance.

EDIT: This is for order# 4756558

[Katina Davis]

Benedict Cuthbert Fontelroy IV wrote:

Hello friendly Customer Service folks,

Sorry to necro this thread, but I'm having the same problem that doejaster had back in August of 2016 and e-mail hasn't gotten me anywhere yet. I'm an Adventure Path subscriber and my shipping method is set to "cheapest possible". Normally this means shipping is $4.11 for an Adventure Path, and that's what my account shows for both past orders and pending future orders... except my next order which has a shipping charge of over $15. I haven't touched my shipping methods in a long time, probably a year or two at least, so I'm at a loss why something would change to cause this. Please help!

Thanks in advance.

EDIT: This is for order# 4756558

Hi Benedict,

Thanks for letting us know! I'm not sure why the shipping changed, but I've updated it to the cheapest method and I'll be sending you an updated confirmation email in just a moment. Just let me know if there are any further questions or concerns that you may have in the meantime.

Thanks!
-Katina

[Benedict Cuthbert Fontelroy IV]

Katina,

Thank you so much for your help! I got the e-mail. Thank you for the quick response and the resolution to the problem. Have a great weekend!

Best regards,

Benedict