Order 3689567

[Valorian]

Greetings,

I have been charged this order twice in my credit card. I would like to know what happened regarding this issue. I was first charged for this in 06/24/16 and the second time in 07/07/16. Could you please solve this issue, maybe by cancelling the second charge so that I don't pay for it?
Thank you for your time and thanks in advance.

Regards,

Nicolas Croce.

[Katina Davis]

Hello Nicolas,

Thank you for letting us know! We do not actually charge for an order until it is processed for shipping, so what you are seeing from the 24th is likely an authorization. These typically release on their own within a week or so, but I do know that some international banks may handle them differently. Since it seemed like the authorization was still open, I've sent a reversal request to our card processor, so you should see that first authorization disappear.

I apologize for any confusion! If you'd like to read more about our payment and authorization process, we've provided some information on our FAQ here.

I hope this helps! Your funds should be released back into your account as soon as your bank processes the request. Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be happy to help.

Thanks!
Katina