The Unicorn miniature from Asylum miniatures was missing from order 3925915 and from the shipping list that accompanied the order, but the e-mails I received said that that mini was in the order and I was billed for it. What can be done about this?
Okay, upon a second look it appears that the issue is more straightforward than I thought. The unicorn mini is on the shipping sheet, but it definitely was not in the box. Given that I and a friend of mine both failed to find it on the sheet (it was listed before my subscription books instead of after as the other minis in the order were), it is easy to see how somebody at the other end could make the same mistake.
So -- please let me know if and when I can get a replacement for that missing mini.
Customer Service Representative
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Hello David,
Thank you for letting us know! I'm sorry to hear that your unicorn escaped your order! I've got a replacement set up in your sidecart to be sent out with your next round of subscriptions. If you need it any sooner than that, just let me know and I'll see what I can do.
Otherwise, don't hesitate to ask if there's anything I can do to help out in the meantime, and I'll be glad to do so.
Thanks, have a great day!
Katina