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You need to click the link twice; once to get that personalizing message and again to fire off the download. There isn't much load on the servers so you likely don't need to wait 60 seconds; clicking the link a second time in 5-10 seconds should be fine.
If you're doing that and it still isn't working, please post back with what browser version and OS you are using (e.g. "Chrome 50 on Windows 10" or "Safari 7 on OS X"), with that information I or someone else can likely better assist you in figuring out what's going on here.
Basically what skizzerz said, we have also rarely had an issue with folks presenting an old security encryption because of a proxy server. If you find you're having issues, contact customer support and we should be able to get it straightened out.