Waiting for backordered product?


Customer Service


Ummm, I understand what that meant, but it had been a month! Would you give us some update?

Paizo Employee Customer Service Representative

Hello Vincent,

Thank you for your post! The Beginner Boxes have been on backorder since the Humble Bundle because we are currently working with our manufacturer to have the product reprinted and sent to us, which can be a several month process. Our current estimate is that we should receive them in June or July, and we'll be sending them out as quickly as we possibly can once they arrive. I apologize for any confusion or inconvenience that the delay may have caused!

We'll be working to get more information to customers about the reprint as soon as we've got more details from our printer. In the meantime, your order should remain pending with no problems until we're ready to ship it out. Please note that we don't actually charge for the shipping until the order is ready to go, so if you've seen something that looks like a charge on your account, it is likely just a temporary authorization and should have expired already.

For more information about our authorization process, please visit our authorization FAQ here.

I hope this helps! Please don't hesitate to let me know if there are any further questions or concerns that you may have, and I'll be glad to assist you.

Thanks!
Katina


Thanks for letting me know. Hopefully I can get it by July since I might change address. If that does happen, am I able to edit shipping information?

Have a good one.

Customer Service Representative

Hello VincentTW,

We can change the address on your order anytime until it ships out. You should be able to edit the address on your end, but you can also get a hold of us and we can change it for you as well.


Cool, thanks

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