error on site side

[Sam Provorse]

i was trying to buy PDf's of 3 book but apon cheak out kept telling me tranaction denied but apon cheaking my bank record was not bedied and i have paied for the same 3 PDF's 3 times is there a way i can get rufunded for 2 of those cause i dont need 3 PDF copys of the books

[Cpt_kirstov]

If it is coming up as denied, then the billing address you gave most likely does not match what the bank has. What you are seeing on the bank side is most likely authorizations. See this FaQ

[Sam Provorse]

ah thats what it was was the site making sure money was there slowly starting to get the money back on that note of address iv tryed all 3 of the addresses i could possibly have at the bank and was still telling me denied ill just try again at a later date thank you though

[Katina Davis]

KING_ZAKuil wrote:

ah thats what it was was the site making sure money was there slowly starting to get the money back on that note of address iv tryed all 3 of the addresses i could possibly have at the bank and was still telling me denied ill just try again at a later date thank you though

Hi there,

Thanks for letting us know! I've looked around on your account and it does seem that there's a problem with the billing address. I'll go ahead and send you an email with more information about the Address Verification process, as well as the address we've got on file for you. Just take a look at that email and we can go from there.

If there are any further questions or concerns that you may have in the meantime, just let me know and I'll be glad to help.

Thanks!
Katina