Athra wrote: Things are looking up. I was able to get two downloads going. They will take ~40 mins to complete. (Using Firefox 44.0.2 on Xubuntu 15.10, did not need to play with timeout values as that was not the hangup for me.) Oh, and the "10 seconds" takes much closer to 10 seconds now. Of course, on mainland US, it's anywhere between 6 to 9 AM right now, so that may be the reason.
It's 8:35 in the Midwest. :-)
I finally managed to download The Wounded Wisp yesterday morning (I could not run anything I already had because one of the players was a VA who has played all of them and pretty much every else), and then the session got cancelled for unrelated reasons. Typical.
I have bought the humblebundle, but I am not going to bother trying to download it for a while...
_
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Still pretty weak sauce, in my opinion. I understand that the Paizo system wasn't designed for this load and the popularity wasn't expected and all that... yadda yadda yadda. That's water under the bridge. I've been in IT for 25 years and one of the greatest advancements of modern times has been virtualization. It offers extreme flexibity, reliability, and scalability. I can spin up new servers in minutes. I can scale existing servers adding resources in seconds. If the hardware I have under my VM isn't enough, I can easily move that VM to a more robust platform in the amount of time it takes me to call the datacenter and lease another blade or physical box.
So the description of Paizo's problems and their solutions are puzzling to me. I can only conclude that they do not host their systems in a virtual environment, which in 2016 is the equivalent to a guy running a server out of his garage. If your business model depends on web servers, it would behoove you to place them in a more robust environment. In fact, you'd be stupid if you didn't. Are there costs? Yes, but they are better than losing customers because your online presence is down or faulty.
Even assuming the server-in-a-garage model, they could have contacted a virtual provider and rented some space and virtualized their servers in a few hours. There are several big name services that do just that. Pick one.
Looking at the problem from another angle:
Did it cross your minds that since your existing platform/model can't handle the load that a different approach would be wise? Rather than having people logging in and clicking download links that don't work and clogging all of your processing queues with multiple requests, and pissing off the users, would it not make more sense to funnel your 40,000+ Humble Bundle customers through a different process? It is a generalization, but in most cases, your Humble Bundle customers want to download all of their shiny new bundle stuff asap. They want the whole bundle. So, to avoid clogging your normal queues, link your Humble Bundle customers to a different process. Have a web form where they can request the whole bundle in one big zip file. Once the form is submitted, their whole bundle is personalized in the queue and an email is sent to them when it is ready with a link to the file. Also an email is sent to them when they submit the request letting them know where they stand in the queue - such as there are X number of people ahead of you and it is estimated that it will take about Y hours for your bundle to be ready. Yes, in this fashion you would need more storage space to hold the bundles while they wait to be downloaded. You can easily rent some storage space from any number of online providers. Having it stored somewhere else will also decrease load on your servers and internet bandwidth. Yes, there is a cost associated with it, but you also just made about $450,000. I think you can afford to rent some storage. Yes, someone would have to code this new process up and make it work. That could take a few days, but considering a few days have already passed and your current solutions aren't working, you may want to consider it.
Yes, I understand that not everyone will want the whole bundle at once in one big file. That's fine too. Let them use your normal method to grab files one at a time, but point them to the big bundle file first with the option of the one-file-at-a-time method. The one-at-a-time people will be the exception rather than the rule, so they shouldn't kill your servers.
Anyway, that's just one look at your problems from an old IT guy. Take it for what you want. Regardless, I am disappointed in Paizo and their response to the problem.
Bought Thursday, still can't download anything, have tried waiting as suggested above - as far as I can tell nothing works. I have noticed that the download page will mark items as having been downloaded when I never actually received the download. I'm a sysadmin, I understand you are overloaded. But that last feature borders on actively malicious. You may want to consider that if you are using whatever triggers that flag to track successful downloads your statistics are not valid.
I will try again later. But unless things improve, at some point I will want my money back.
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Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber
Since there's no limit on the number of times you download a PDF and your access to the PDFS doesn't expire, it really doesn't matter if the file is marked "downloaded." It's another symptom of the overall problem, and a minor one at that. Until this HB event, personalization rarely took more than 10 seconds (and was often practically instant), so this has been unprecedented at Paizo.
-Skeld
regardless of your plan 3 to 5 times more people than your maximum expected number will cause issues with your system. When the whole thing is to benefit charity and you get product at 5-10% of retail you can afford to wait a bit to get your stuff.
gtdchuck wrote: Bought Thursday, still can't download anything, have tried waiting as suggested above - as far as I can tell nothing works. I have noticed that the download page will mark items as having been downloaded when I never actually received the download. I'm a sysadmin, I understand you are overloaded. But that last feature borders on actively malicious. You may want to consider that if you are using whatever triggers that flag to track successful downloads your statistics are not valid.
I will try again later. But unless things improve, at some point I will want my money back.
Are you using Chrome? We've discovered it has a fixed timeout for downloads to begin. I posted instructions on the previous page for increasing the timeout on Firefox or you can (shudder) try IE.
All this assumes you've gotten past personalization and it's just a download issue, though.
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Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber
It's worse than that. ~30,000 Humble Bundles were sold in 24 hours, of which, ~20,000 were new customers. Paizo probably hasn't added 20k new Pathfinders in over a year or 2. And all of them showed up to download their stuff at the same time.
-Skeld
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Well, finally got everything done.
It's been interesting, between Chrome timing out when it felt like it, Firefox running at a crawl and Internet Explorer refusing to work at all.
But on the bright side of things, the tech people putting in the time to upgrade things definitely opened up enough cracks in the wall to make it work. The effort is very much appreciated. =)
Also wanted to acknowledge those who mentioned the link switching between Chrome and Firefox. More than once, that was the only thing that worked. Thank you for that info. =)
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mrb2112 wrote: Still pretty weak sauce, in my opinion. I understand that the Paizo system wasn't designed for this load and the popularity wasn't expected and all that... yadda yadda yadda. That's water under the bridge. I've been in IT for 25 years and one of the greatest advancements of modern times has been virtualization. It offers extreme flexibity, reliability, and scalability. I can spin up new servers in minutes. I can scale existing servers adding resources in seconds. If the hardware I have under my VM isn't enough, I can easily move that VM to a more robust platform in the amount of time it takes me to call the datacenter and lease another blade or physical box. I keep hearing (other) IT people throwing this out there as if... it's magic. It's not. And you know it. Yet you keep saying it as if it is, and that hurts the public perception because people who aren't in IT are taking your suggestion at face-value.
It absolutely isn't a given that spinning up additional VMs is all that's involved. You know, and I know, that even an clustered solution isn't trivial to scale out an additional 100x its current maximum load.
Since we're nerding out, even if you've built your site expecting and using parallelization, there's no given that - for instance - your database back-end is. You might have one database server that is adequate for say... double your expected peak. So what happens when you have a 100x peak? Now you've got to rebuild your database infrastructure to also be a clustered solution. Maybe the software that has always been more than adequate, and is projected to be adequate for another two years simply isn't built for scale-out.
Can your load-balancer handle 100x its expected load or do you need to replace it? Can your anti-DDoS service handle 100x its expected load, or do you need to change/upgrade it as well? Is your web cluster designed to handle 100x the nodes that you designed it for or are there hard limits to it? There are a LOT of moving wheels here and just because Google and Amazon have already clustered out insanely wide doesn't mean that a small business like Paizo should have already prepared for massive scale two orders of magnitude beyond their anticipated peak demand.
Heck, I've got software some customers use where I've played every trick in the book to scale out to 400 simultaneous users. But I'm going to be screwed no matter what I do beyond that because it must use flat-file (FoxPro) databases. It's a nightmare because the disk IOPS are through the roof, and even with massively cached arrays of tiered storage with SSD tiers involved, it's just acceptable up to 400 users.
Sure, the software can change down the line, but not on a dime. And that's what you're telling the public.
Quote: So the description of Paizo's problems and their solutions are puzzling to me. I can only conclude that they do not host their systems in a virtual environment, which in 2016 is the equivalent to a guy running a server out of his garage. If your business model depends on web servers, it would behoove you to place them in a more robust environment. In fact, you'd be stupid if you didn't. Are there costs? Yes, but they are better than losing customers because your online presence is down or faulty. Addressed above. Even if you've already got a virtualized solution, scale-out isn't trivial. And you KNOW that.
Quote: Even assuming the server-in-a-garage model, they could have contacted a virtual provider and rented some space and virtualized their servers in a few hours. There are several big name services that do just that. Pick one.
Looking at the problem from another angle:
Did it cross your minds that since your existing platform/model can't handle the load that a different approach would be wise? Rather than having people logging in and clicking download links that don't work and clogging all of your processing queues with multiple requests, and pissing off the users, would it not make more sense to funnel your 40,000+ Humble Bundle customers through a different process? It is a generalization, but in most cases, your Humble Bundle customers want to download all of their shiny new bundle stuff asap. They want the whole bundle. So, to avoid clogging your normal method to grab files one at a time, but point them to the big bundle file first with the option of the one-file-at-a-time method. The one-at-a-time people will be the exception rather than the rule, so they shouldn't kill your servers.
Anyway, that's just one look at your problems from an old IT guy. Take it for what you want. Regardless, I am disappointed in Paizo and their response to the problem.
Again, you're talking about inventing a new process at the flip of a switch. And you KNOW it's not that simple. Anyone in our industry knows that. Worse, you're ignoring that there simply isn't "one big bundle", and there can't be. Each customer would need their own "one big bundle". The problem here isn't the clicking. The problem here is the creating personalized bundles.
So I'm afraid you're not getting what the fundamental issue is, and you're just playing the classic "why doesn't NASA just XXX?" card. Rocket science is rocket science. And e-commerce (presumably linked to some accounting systems and warehouse systems) is e-commerce. And you can't just "make it better".
If this was trivial to deal with, it would have been. I will bet you any amount of money on that. Paizo does not - as a practice - ever, EVER neglect their customers deliberately. While the occasional mistake may be made, screwing over tens of thousands of new customers isn't one they'd allow willingly. Ever.
So two days ago I managed to get a tiny free PDF to download using chrome. Now, if I click to get something personalized, in less then a minute I can click it and it says "your download will start in 5 seconds"...then chrome times out. C&P to IE and...nada. But if I log into IE and click the same file it starts all over from personalization but now seems to take an insane about more time. (On Chrome I went from Personalizing to wanting to download in about a minute...going on five minutes in IE and still waiting on personalization)
Seems people have had a good try on Edge...but my win10 machine is basically a netbook and doesn't have the storage to try and download these.
Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber
Tabbymouse wrote: So two days ago I managed to get a tiny free PDF to download using chrome. Now, if I click to get something personalized, in less then a minute I can click it and it says "your download will start in 5 seconds"...then chrome times out. C&P to IE and...nada. But if I log into IE and click the same file it starts all over from personalization but now seems to take an insane about more time. (On Chrome I went from Personalizing to wanting to download in about a minute...going on five minutes in IE and still waiting on personalization)
Seems people have had a good try on Edge...but my win10 machine is basically a netbook and doesn't have the storage to try and download these.
When Chrome times out, copy the URL out of the address bar, paste it into IE or Firefox, and go. That's worked for a fair number of people.
Chemlak wrote: Tabbymouse wrote: So two days ago I managed to get a tiny free PDF to download using chrome. Now, if I click to get something personalized, in less then a minute I can click it and it says "your download will start in 5 seconds"...then chrome times out. C&P to IE and...nada. But if I log into IE and click the same file it starts all over from personalization but now seems to take an insane about more time. (On Chrome I went from Personalizing to wanting to download in about a minute...going on five minutes in IE and still waiting on personalization)
Seems people have had a good try on Edge...but my win10 machine is basically a netbook and doesn't have the storage to try and download these.
When Chrome times out, copy the URL out of the address bar, paste it into IE or Firefox, and go. That's worked for a fair number of people. I did that...and I said I did that ("C&P to IE"). Seems people are having good luck with edge, so maybe later today I'll pester someone with a win10 machine with a bigger hard drive then mine to let me attempt to download them.
Chemlak wrote: Tabbymouse wrote: So two days ago I managed to get a tiny free PDF to download using chrome. Now, if I click to get something personalized, in less then a minute I can click it and it says "your download will start in 5 seconds"...then chrome times out. C&P to IE and...nada. But if I log into IE and click the same file it starts all over from personalization but now seems to take an insane about more time. (On Chrome I went from Personalizing to wanting to download in about a minute...going on five minutes in IE and still waiting on personalization)
Seems people have had a good try on Edge...but my win10 machine is basically a netbook and doesn't have the storage to try and download these.
When Chrome times out, copy the URL out of the address bar, paste it into IE or Firefox, and go. That's worked for a fair number of people. In Firefox you can also play with the timeout to make it as long as you want (see my post on previous page). In theory, you should should be able to download anything that's been personalized if you do that and are willing to wait. If it still fails, post details here or PM me.
Kevin Haw wrote: Chemlak wrote: Tabbymouse wrote: So two days ago I managed to get a tiny free PDF to download using chrome. Now, if I click to get something personalized, in less then a minute I can click it and it says "your download will start in 5 seconds"...then chrome times out. C&P to IE and...nada. But if I log into IE and click the same file it starts all over from personalization but now seems to take an insane about more time. (On Chrome I went from Personalizing to wanting to download in about a minute...going on five minutes in IE and still waiting on personalization)
Seems people have had a good try on Edge...but my win10 machine is basically a netbook and doesn't have the storage to try and download these.
When Chrome times out, copy the URL out of the address bar, paste it into IE or Firefox, and go. That's worked for a fair number of people. In Firefox you can also play with the timeout to make it as long as you want (see my post on previous page). In theory, you should should be able to download anything that's been personalized if you do that and are willing to wait. If it still fails, post details here or PM me. Huh, for some reason Firefox is not on this computer...and I'm not sure why. When I did C&P to IE I got a connection error, I;m running out the door now, so when I get back I'll either try on my boyfriend's computer (He has Firefox, I;m lazy) or on a win10 machine. I'm more confused as to why one process (Personalization) seems to fly by on Chrome (Beginner's box, ready in a minute) but the same thing on IE (GM kit, since it's smaller) is still not done.
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Finally managed my first, second, and 3rd download last night /sigh
As long as you guys are having this problem, can you at least increase the auto-logout timer for accounts?
It is very annoying to have to relog-in every time I want to make an attempt, particularly since one of your suggestions is to give the DRM a few minutes rather than 10 seconds to personalize.
I want to thank the IT guys that got this working.
I did switch out of chrome into Edge to get things started.
I have successfully downloaded multiple files so I am confident that all will follow in time.
This offer (and the support for charity) is an amazing deal for everyone.
Cudos to the whole team it takes to make this happen.
Happy Customer,
Mark
Still struggling to download anything regardless of browser (chrome & edge, no FireFox on this machine.)
Figured that with the insane discount meaning increased traffic that I wouldn't get everything straight away. Jut trying to get 4 files to put on my trusty Kindle Fire. So far I've managed to get 3:
Beginner's Box
Core Rulebook
GamesMastery Guide.
Still working on getting
Ultimate Campaign.
I will say that paizo's communication has been excellent, even if the "file downloaded" label is basically a straight up lie at this point. I'm new to Pathfinder and the paizo process, so it's growing pains.
I will say that the inability to handle this traffic has made me a little leery on purchasing anything else (which is a shame, as I'd like to use some of my bundle savings to buy the complete Kingmaker Adventure Path and run that.
My biggest issue with the downloads is that since the recommended procedure is to click the link, then wait while on the personalizing message, getting hit with the login timeout for following recommended procedure is a pain. Is there a way to set the auto log out to a more reasonable time period (maybe 24 hours) for the duration of the Humble Bundle promotion? That feels like it would reduce the volume of complaints.
While, (like seemingly everybody else posting) I'm in IT (Android QA for a company) it doesn't seem like changing the server timeout flag should involve a major spin-up/rebuild process.
EDIT: And the moment I submitted this post, my Ultimate Campaign started to download (in Edge). So I have the 4 files I wanted most.
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lost_limey wrote: I will say that the inability to handle this traffic has made me a little leery on purchasing anything else (which is a shame, as I'd like to use some of my bundle savings to buy the complete Kingmaker Adventure Path and run that. While I understand the rough first impression a lot of people are getting of the site, I have hundreds of Paizo PDFs that normally download without any drama at all. Every now and then, when there's a major new release at GenCon or the like, it takes more than 10 seconds to personalize a file. But I regularly use Chrome of the impatient 90 seconds and have never had it time-out trying to download before the Humble Bundle hit.
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Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber
Glad to hear you've managed to get the books you wanted, Limey!
If you need any advice or have questions about the rules, drop a thread in Advice or Rules Questions (recommendation for newbies: avoid RQ threads with more than 100 posts, they're often arguments) and we'll try to help out, and since you mention Kingmaker and Ultimate Campaign, find the Ultimate Campaign Kingdom Tracking Spreadsheet (other tracking tools are available) thread in the Community Use Projects subforum or the Community Use Register (or wing me a PM) for a useful tool to help you out.
Firefox worked for me this morning. I just loaded it to give a try after Safari wasn't getting it done.
Hey Paizo, how about not starting the HB charity thing on the same day of your regular monthly PDF releases? I only download things on the new item release dates and it was kind of a slap in the face of your long time customers and supporters to have everything fUBAR all week. We could have told you that you were grossly underestimating the demand for a truckload of Paizo PDFs...
YAY for charity! BOO for timing!
Still just get the "personalizing" message, with zero delivery. Eventually the system logs me out, and I have to start all over.
Have yet to get a single download. The new hardware didn't have an effect from my perspective.
try clearing your browser cache, if you have ccleaner use it with the browser closed
try early in the morning
I was able to download once I switched to Edge in windows 10. I grabbed the last one I needed using Firefox just now. I just clicked to get the link and let it sit for awhile and then it was able to download. Thanks again...
Ok, I;m back and this is working for me:
Personalize in Chrome, check every minute or so.
When download page comes up, right click and "copy link address" where is says "click here if it doesn't start in 5 seconds"
Copy in firefox...wait a couple minutes.
So far I have got a few files this way.
Also, I am one of the people who likes to download everything. I;ve been in a few games (in other systems, and before PDF books were big) where one person had a TON of books and managed to munchkin becuase no one else could double check. Changed groups since then, but kept the habit.
Was able to download everything on Saturday on Mac using Safari. Download process very, very, very slow but got there in the end.
First of all, Anguish, thanks for explaining to the less initiated why trying to scale up in the midst of days of an unexpected demand crush is essentially impossible.
Second, I've now had luck downloading if I go back and forth between Firefox and Edge browsers. I've found that I need to start the personalization process in one browser. I never get any confirmation that the personalization process is finished, and if I keep hitting the download link every few minutes or so in the original browser, I either seem to restart personalizing or get kicked back to the home page and have to sign in again. In either case, I never see the "Your download should begin in 5 seconds" link at the top of the page after a reclick in the first browser.
However, if I instead sign into my account in a second browser altogether (having a non-private and a private window of the same browser doesn't seem to work), I can then click to download the files I set personalizing a few minutes ago in the first browser. It'll take a while for the download to actually start, and the downloads are still slow, but they'll go through in due time.
I've verified that it doesn't matter which of Firefox or Edge is the first browser and which is the second. It's the personalize->download order in separate browsers that matters, not the specifics of the browsers doing it.
Anyone know how Humble Bundle sales usually progress?
Basically, I'm wondering if we can expect to see continually declining purchases and correspondingly improving download times OR if there is likely to be another huge surge in activity towards the end of the sale period.
go the GM screen but nothing else has downloaded.
Basically I get my personalization link. I wait my 10-15 seconds and then I click and get the "Link will download in 5 seconds"
THIS is where it breaks down for me. All the comments I've seen say they can't get past the personlization page but for me I can't get past this page. The download starts but then it will just spin and spin until I time out before the file actualy gets started. I just kinda want to know if this is what everyone else is experiencing.
If your download times out, copy the link, and try a differant browser. I;m personalizing in Chrome and downloading in Firefox
CBDunkerson wrote: Anyone know how Humble Bundle sales usually progress?
Basically, I'm wondering if we can expect to see continually declining purchases and correspondingly improving download times OR if there is likely to be another huge surge in activity towards the end of the sale period.
they spike at the end like Kickstarters as people either wait to the last second in case they change their mind or people accustomed to the "new stuff added in the last week" model wait until the end to buy.
i was able to get through a good amount of my downloads last night using chrome and edge but now that isn't working. either one chrome and edge trick isn't working. and 2 it seems chrome is starting to have problems loading the pazio site if I close it out.
my question right now is what is the est. time that it takes for personalizing takes. last post I saw said it takes about 10-15 mins but that doesn't seem to be the chase if the trick still works. has that wait time changed?
Sinistrad wrote: I've been unable to download my PDFs for at least three days now.
I've tried in both Chrome and Firefox and I have tried from two different computers and networks, one running Windows 10 and the other running Windows 7. I've never had problems on either machine or network before.
I am unable to find any outage notifications, and I do not get any error messages. What the heck is going on?
(Yes, I have cleared my cache and restarted my browser in both Firefox and Chrome.)
This is starting to be ridiculous. I am at 6 days trying to download this. You guys should have removed that stupid "personalizing" thing. If people are going to copy the books they can get them all they want off bit torrent so get rid of the "personalizing" step so people who decided to purchase the items can get them. (they purchased it cheaply but it was legit) Otherwise, people are just going to get irritated and just go get them from other sources.
superwolfkin wrote: Basically I get my personalization link. I wait my 10-15 seconds and then I click and get the "Link will download in 5 seconds" Must be nice, I can't even get this far. All I ever get are the "10 seconds" message, waiting seconds, minutes, doesn't matter, I have never gotten past that.
Super freaking annoyed. Worst service ever. I feel ripped off that I spent $25 on this crap. If I hadn't received a physical package I probably would have already submitted a chargeback, as far as I'm concerned this issue has surpassed load issues and is now borderline fraud.
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Puldren wrote: First of all, Anguish, thanks for explaining to the less initiated why trying to scale up in the midst of days of an unexpected demand crush is essentially impossible. Agreed. He has a rare and appreciated talent of being able to translate computer-speak into IT-moronic.
lord4571 wrote: my question right now is what is the est. time that it takes for personalizing takes. last post I saw said it takes about 10-15 mins but that doesn't seem to be the chase if the trick still works. has that wait time changed? It depends entirely on how many other people are attempting to download files at the same time.
Normally the personalization takes a few seconds and you don't even notice the '10 seconds' message because the download has started and the page reloaded before you could see it. With the massive Humble Bundle rush that near instant process has been extended to minutes or even hours. There's really no way to tell... except that it seems to be improving for most people. There are also a number of tricks and workarounds that people have found, as reported in this thread.
I was still having the time out issue when attempting to download PDFs in Edge even today so I double checked the settings and disabled the predictive page loading. Suddenly, without having to clear my cache, I'm downloading everything with absolutely NO hiccups. I have also haven't had to give files more than thirty seconds to personalize.
I think this is where the hang up may be for some people now that the problem has been fixed on the Paizo end. It is probably also the case for other browsers, and I might test Chrome in a little bit.
Congrats on a successful Humble Bundle, guys!
CBDunkerson wrote: Anyone know how Humble Bundle sales usually progress?
Basically, I'm wondering if we can expect to see continually declining purchases and correspondingly improving download times OR if there is likely to be another huge surge in activity towards the end of the sale period.
Depends on the bundle. Most bundles that run for multiple weeks (like this one) have another set of goodies drop exactly one week after the bundle debuts. See https://www.humblebundle.com/humble-indie-bundle-16 (The gray box that says more games coming soon). This causes a resurgence in purchases (people who were holding off because the deal wasn't quite good enough for them and now it is) as well as people who only paid the minimum upping their contribution to beat the average, so they can get the BTA and second week goodies.
The Pathfinder bundle doesn't say anything about additional stuff in week 2, but that doesn't mean it won't happen. You may also get a bit of a pickup on the last day/first day of the month, or on a Friday, as people get paid. I think you'll mostly have declining numbers of sales from here on out, though.
Joana wrote: lost_limey wrote: I will say that the inability to handle this traffic has made me a little leery on purchasing anything else (which is a shame, as I'd like to use some of my bundle savings to buy the complete Kingmaker Adventure Path and run that. While I understand the rough first impression a lot of people are getting of the site, I have hundreds of Paizo PDFs that normally download without any drama at all. Every now and then, when there's a major new release at GenCon or the like, it takes more than 10 seconds to personalize a file. But I regularly use Chrome of the impatient 90 seconds and have never had it time-out trying to download before the Humble Bundle hit. If Edge is working for you, stick with it. But if you want to go with Firefox, it's a free download... and Mozilla's servers are faster than Paizo's (GRIN).
Hi all. New here, joined up with the humble bundle. With regards to the please wait 10 seconds. The best way I have found to get passed it. Click all the links so they say please wait 10 seconds. Once all showing go have a cuppa grab some food. basically allow the Paizo servers to process your "customise"
Then when you come back you will have to sign in again. Return to the downloads section. Now click them and bam. they start downloading.
To the new comers with the humble bundle like myself. I would ask please consider the other members of this site. Download 2 at once rather than try download all. I suspect the servers are getting hammered second to none. Humble Bundle was a much greater success than Paizo expected I suspect.
Patience is key me thinks.
Looking forward to having a go at this game.
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Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
I already have most of these pdfs. In fact, I bought the CRB pdf just a couple weeks ago (I've had the hardback for ages). And I already have two copies of the BB. Still, it's worth 15 bucks for the few pdfs I don't have — and I might go for another BB as well. Maybe I can give it away. :-)
As for the download time, I'm not real concerned about that. Things will calm down soon enough.
Jak Atackka wrote: I'm not surprised. The bundle has already sold 18,000 copies, and on average everyone bought all the PDFs, and with 85 downloads available per person, you're looking at around 1.5 million PDFs to be watermarked. It doesn't matter how efficient the watermarking process is, in terms of sheer numbers I wouldn't be surprised to see it take days before anything can be downloaded.
I am curious to know if anyone has been able to download any documents, or if the constant load is causing it to time out for everyone.
I was able to download a few PDFs. It appears that the smaller files seem to work at times. Just be patient. This will eventually work out. Who knows? Maybe Paizo will hook us up with some sweet compensation. LOL! Oh well... Here's hoping!
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Jax Omen wrote: ... and is now borderline fraud. I cannot express how much it agitates me when people bandy about phrases like this. This is not fraud, this is a company who specialises in making RPG games, expecting far less sales from Humble Bundle than have eventuated, and their IT infrastructure not being up to muster. They are not an IT company, they have an IT team and that team (I would wager) has never been through something like this before.
And before you say "THEY SHOULD HAVE KNOWN", Humble Bundle - a seperate organisation - should have known. But even if they did know, the point is that Paizo were caught with their pants down.
That's negligence at best, but certainly not wilful deception intending to result in financial gain. And they're doing their darnedest to fix the issue and communicate those fixes to people.
By all means, continue to be angered and disappointed, but please stop throwing around words like fraud.
DopeGhoti wrote: I'm not sure if this is because your servers are overloaded to to a traffic spike from the just-launched Humble Bundle, but I am not able to download any of the PDFs from the My Downloads page. Clicking a link adds a "Personalizing - Click link again in 10 seconds to download" message, but waiting even a full minute before re-clicking the link has no effect.
Also, I don't suppose there's a "download everything I have not yet downloaded" option?
Did you have any luck? I haven't been able to download anything all day.
Gunnerb52 wrote: Sinistrad wrote: I've been unable to download my PDFs for at least three days now.
I've tried in both Chrome and Firefox and I have tried from two different computers and networks, one running Windows 10 and the other running Windows 7. I've never had problems on either machine or network before.
I am unable to find any outage notifications, and I do not get any error messages. What the heck is going on?
(Yes, I have cleared my cache and restarted my browser in both Firefox and Chrome.)
This is starting to be ridiculous. I am at 6 days trying to download this. You guys should have removed that stupid "personalizing" thing. If people are going to copy the books they can get them all they want off bit torrent so get rid of the "personalizing" step so people who decided to purchase the items can get them. (they purchased it cheaply but it was legit) Otherwise, people are just going to get irritated and just go get them from other sources. There is a reason for the "personalizing" thing, and its not just a DRM thing.
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Everyone shouting fraud and threatening to demand refunds. Take a breath, pull up your big kid pants, and relax. Fraud would be NEVER letting you get things you purchased, or bait and switch...neither of which happened! I;m sure the staff right now are sleep derived caffinee fueled zombies trying to fix the fact us from Humble crashed their site.
I had issues, but I read the boards and saw there were tons of issues.
Using chrome? Stop it. No serious, Chrome hates this site.
Have a game you need books for RIGHT NOW? Yes? ...why don't you have them already? no? Then some back next week, or the week after. In the mean time check out the PDR which lists most the rules and gives you a taste of the game. It's right over on the side bar. even says PDR.
Your browser timing out? Copy and paste and use a different browser.
The world has not ended and you have not lost your money! It;s just a case of bad timing between the bundle, the insane influx of people buying the bundle, and scheduled things on Paizo's end.
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For anybody interested in jumping in to a Pathfinder game, might I suggest checking out the recruitment threads? A few games specifically for those new to the system who just bought the humble bundle have already popped up, including my own.
I'll also add that even if you're having trouble downloading source books, there are a number of reference sites you can use while you wait:
- Paizo's PRD
- d20 PF SRD
- Archives of Nethys
IMHO, these are more fun than trying to fight with overloaded servers.
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Seriously? Are people really still complaining after they told everyone exactly what to do to get it to work? It took me around an hour to download all of them the other day. I just had to wait 15 minutes or so after clicking the personalization link before clicking it again... Which is exactly what they have said to do.
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