Orders producing multiple emails.


Customer Service

Liberty's Edge

Hello,

I just wanted to let you know that my last two non-subscription orders generated 3 emails. I'm hoping this doesn't mean that I was charged three times and I would like it if you could look into this.

Order #s:

3815899
3720008

Cory Gilman

Customer Service Representative

Hello Cory,

Thank you for letting us know. You were only charged once for each order. We have run into an issue where with some orders our system is sending multiple email confirmations. The tech team is investigating. You were not charged multiple times.

Liberty's Edge

Diego Valdez wrote:

Hello Cory,

Thank you for letting us know. You were only charged once for each order. We have run into an issue where with some orders our system is sending multiple email confirmations. The tech team is investigating. You were not charged multiple times.

Thanks Diego. Mostly I just wanted to make sure you were aware of the problem. I was not too concerned about the being charged multiple times.

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