Order 3763060


Customer Service


Quick note that I got two confirmations with this order. Same order number, so I don't think it duplicated, but I thought I'd let you know.

Also, when I put the items in my sidecart, it also lists Albino Wererat as in the sidecart and shipping with my next subscription as well as having shipped in December. I'm going to double-check that I did receive this mini and update you later, but I'm thinking it maybe "stuck" to the sidecart after shipping?

Customer Service Representative

Hello Joana,

Thank you for letting us know. There was only one authorization opened and there will only be one settlement. We are investigating why some orders are receiving more than one email confirmation.

The wererat is a fulfilled item that you will not be charged for (it will not ship) as it was fulfilled in December. You can think of it as a shadow of that older order. I am asking the tech team to investigate why it appeared on the email.

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