order number 3807664 recieved wrong merchandise


Customer Service


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Hello,
I ordered Flip Mat Winter Forest and instead I got the Flip Mat Noble Estate. Relatively bummed because our session on the 30th is going to take place in the snow so I thought this would be perfect.

Steve W.

Paizo Employee Customer Service Representative

Hi there Steve,

I'm sorry to hear about the mixup! I'll go ahead and get a replacement order set up to be sent out to you as soon as possible. Hopefully it'll be able to make it to you before your game! Once our warehouse has processed it for shipping, you should receive a confirmation email to let you know that it's on the way.

In the meantime, please feel free to keep Noble Estate with our apologies. Don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be glad to help out as best I can.

Thanks, and have a fantastic weekend!
Katina


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

wow I already received the flip ma. That's impressive. you guys certainly didn't need to go that far but thank you for doing it!

Paizo Employee Customer Service Representative

Wow, to be quite honest I'm surprised it actually made it to you that quickly! I had it sent out on Friday, but I thought it would take a bit more time to get across the country. But I'm glad that it got there faster than expected, rather than the opposite! :D Looks like you'll be able to use it for your game on the 30th after all. :)

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