I sent an e-mail on 10/8 and a second e-mail a few days later with pictures of the shipment which arrived mangled by the post office in a post office bag with an apology for what happened. (It looked like it had been crushed by a piece of equipment, the printing was scraped off to the envelope.)
Can I have a response. I had gotten a message back just before that on an enquiry about shipping costs, and got an automatic message that you were experiencing delays. Never heard on that one either, not that I need the info any longer.
Sorry for the delay in responding to your emails! We've been experiencing an extremely high volume of inquiries, so it's taking us a bit to get caught up on everything.
We'll get you taken care of as soon as we can!