Hello,
My history tab says this order shipped on Dec 4, but I still haven't received it. Not sure if the delay is related to holiday traffic.
Thanks,
Customer Service Representative
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Hello Nomad,
Thanks for letting us know! Taking a look into the order, it seems that it was actually processed for shipping on the 7th, but with an estimated 4 - 8 business days in transit, it should have reached you towards the end of this past week.
According to the tracking information, your shipment was transferred to a local Post Office on the 17th, and I know that there can sometimes be a small delay when UPS transfers the package to the USPS. Typically when we see this happen, it does still arrive but just may be a bit late. I would give the shipment a couple more days to account for holiday shipping traffic, and if you still have not received it by Wednesday, let us know and we'll be glad to get a replacement set up for you.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help out.
Thanks!
Katina