Problem With Shopping Cart?


Customer Service


Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

I'm wondering if there is some glitch with the store. I keep trying to add the weapon masters book to my sidecart and it never seems to process. All 3 of the boxes are green when I select to Complete Order.

Editor, Jon Brazer Enterprises

Same here. I was afraid it was refusing to finalize an order because we couldn't group items with a Dec shipment anymore (which would be weird for early Nov, but you never know), but I had this exact same problem last night.


I'm having this problem too. I'm trying to buy some accessories and sidecart them with my subscription but it's not letting me complete the order :(


There's a known bug they're working on. Try this workaround.

Diego Valdez wrote:
In the meantime the workaround is to change the shipping method to anything else, which will cause the payment tab to appear. Set a payment method and then change the shipping method back to ship with subscriptions. This will allow the order to be submitted.


Oo brilliant thank you.

Editor, Jon Brazer Enterprises

Worked like a charm here too. Thanks, Joana!


Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

Just to add another - this workaround worked for me as well.

Dark Archive

OK, I was starting to think it was me, thanks for the info.

Paizo Employee Customer Service Representative

Hi everyone,

Thanks for letting us know that you've been having issues with the cart. As Joana said above, our tech team is working on it and you should be able to use the workaround to get the order to submit in the meantime.

If you try that and are still unable to proceed, feel free to let us know by creating a new thread (otherwise it might get buried or overlooked), send us an email at customer.service@paizo.com, or give us a call. We'll be more than happy to help you out. :)

Thanks!
Katina

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