Order #3738914


Customer Service


I have a slight inquiry about my order, if it is not too much trouble.

Upon reviewing the order, it says it has been shipped, but it also says that before being shipped my information was declined twice before being accepted the last time, I do believe.

What is puzzling me is that it says my account was billed three times for the same order, and I have lost a significant sum of money that I needed to pay bills and student expenses. I am not sure if it is a glitch on your end, or my bank, but I thought I would just bring it up just in case.

If it my banks end, I will be heading there tomorrow to get this all sorted out. Thank you for your time :)

Customer Service Representative

Hello Murawt,

What you are seeing are authorizations. The first 2 times we tried to run the card we got address verification system failures. When an attempt to run the card is made the bank gets pinged to make sure the card is valid. When that happens most banks will put a temporary hold on the funds. Those holds can look like pending transactions on your end. If not finalized they expire and the holds are released. How long that takes is entirely up to the bank and not something we can control. Since those first 2 attempts were declined they cannot be finalized and will disappear when your bank releases the holds.

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