Order 3710202


Customer Service


Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition, Starfinder Adventure Path Subscriber

I see that this order is being shipped in two packages, although I cannot fathom why as I've had heavier orders shipped in a single package before.

One package contains 9 items (not counting ACG promo cards) and has a net weight of 4 pounds, and the second package contains only 2 items with a net weight of 1 pound.

I suspect the system split it up because the majority of the items are cards and not bound printed matter, but I thought that only mattered for things sent USPS First Class and not via UPS-MI. A past order (3703412) via UPS-MI weighing in at 5 pounds only cost $11.88 to ship whereas the total between the two packages here is $15.19.

Mind looking into why it was split this way and if combining it into a single package would be a bit cheaper?

Paizo Employee Customer Service Representative

Hello Skizzers,

Thank you for letting us know about this! Weight is only one of the factors taken into account when packaging up our shipments. Different shipping methods have various guidelines for how much of what type of product can be put into a single shipment.

Looking at the various shipping methods for this order, the cheapest option is 2 boxes via Standard Post for $15.19, whereas 1 box via UPS Ground would be $16.39. If you would ever prefer to have your subscriptions sent out through a different method like UPS Ground or USPS Priority, you should be able to change the shipping preferences in your account settings.

Hopefully that was helpful! Please let me know if there are any further questions or concerns that you may have, and I'll be more than happy to assist you as best I can.

Thanks!
Katina

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