Order 3735026 payment problem


Customer Service

Scarab Sages

Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Could you please recheck. I can't tell what card you used as your software still shows and older expired card that I don't see when I manage my payment methods. It seems to appear when I select payment methods but not when I manage them. I'm wondering if it defaulted to the expired "ghost" card.

There is a newer card on file that it should have used. Contact me if you continue to have problems.

Mike

Customer Service Representative

It looks like the problem is that there is not a preferred card set for the subscriptions, so the system cannot "find" a card to use for the subscription order.

I have set the card on your account as the preferred card and things should be good now.

If you have any more questions, please let us know.

Thanks!
~Sharaya

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