Hi Katina
I spoke to you on Wednesday (I think) regarding an order for Ultimate Combat that I was hoping you could organise for me. The complicating factor being that my recent order was a second printing and I only want another copy if it's third printing (I believe you can make an annotation on the order to check that?)
I havent yet seen any movement on my account, nor got any email. Did I maybe misunderstand? Am I supposed to add the book myself and then you'll add the annotation?
No rush, just let me know if I need to do anything. :)
Cheers
Steve
No worries, Sara - there's absolutely no rush. I'm just wondering if I was supposed to do something.
Customer Service Representative
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Hi Steve!
I'm so sorry, we were fairly busy on the day that I talked to you so I believe I got distracted before I got a chance to put that book into your sidecart for you. Sorry about that! That one's my fault - my scatterbrain has been a bit worse lately. :)
After a bit of talking with the warehouse, it sounds like there may have been a few second printings floating around and you were the lucky winner to receive one. They've all been pulled now, so your replacement should be 3rd printing. I've got that all set up in your sidecart and you should see it hop in with your next round of subscriptions.
As always, let me know if there's anything else I can help out with and I'll be more than happy to do so.
Thanks Steve!
-Katina
Nice one, Katina. Thanks for sorting it all out for me. :)