Order was placed on 9/4, however, still showing as pending. No individual item is showing as backordered. Any assistance you could give to get my order moving would be appreciated. Thanks.
Customer Service Representative
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Hi there,
Thanks for letting us know! I've taken a look into your order, and I can't find anything in particular that would be holding it up. It looks like it may just be caught up in warehouse traffic as we wrap up subscription shipments. I apologize for any inconvenience that this may have caused.
I can give the order a bit of a nudge, which will hopefully get things moving a bit more quickly. Once the warehouse has processed the order for shipping, you should receive a confirmation email to let you know that it's on the way. If there are any further questions or concerns that you may have in the meantime, please don't hesitate to let me know and I will be more than happy to assist you.
Thanks, and have a great weekend!
Katina