Hi!
I made an order the 4th of september and it's still pending. Is it because of the inclusion of Herald of the Ivory Labyrinth or is it because of another product?
Customer Service Representative
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Hi Robsam,
It looks like your order is being held up by the Shalelu Andosana miniature, which is currently on order from our supplier.
By default, the order will want to wait until all of the products are in stock before it ships. Would you prefer to leave the mini in the order and wait for everything? Or would you prefer to move the miniature to your sidecart to be sent out with an upcoming subscription order once we receive it? Just reply to confirm your preference, and I'll be sure to take care of it as quickly as possible.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to assist you.
Thanks,
Katina
It would be awesome if you could move it to my sidecart and send it with an upcoming subscription order.
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Customer Service Representative
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Consider it done! Shalelu has now made her way into your sidecart where she'll wait patiently for a convenient subscription shipment to hop into. In the meantime, I'll give the rest of your order a nudge so that it can start the journey to you. Once it's on the way, our warehouse will send you a shipping confirmation.
If there's anything else we can help out with in the meantime, you know where to find us! :)
Thanks
Katina
That was quick! Thanks!!
Hi again!
It appears as order 3703528 still is pending even though the shalelu miniature has been moved to the sidecart.
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Customer Service Representative
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Hi Robsam,
Sorry for the holdup, but because the order is part of our subscriptions, it's just held up in a bit of warehouse traffic. Since our warehouse processes subscriptions in large batches, it looks like they just have not reached your order in the queue yet. However, I believe that they are nearing the end of subscriptions and should reach it soon. If you still have not received your shipping confirmation by the end of next week, please notify us and I will be sure that it is sent out right away.
Thanks, and enjoy your weekend!
Katina