Order 3682674 - authorisations


Customer Service


Hi Paizo

I thought I'd mention some credit card authorizations which look a little odd relating to this month's subscription shipment.

According to my amended subscription email (thanks for sorting that for me, Sharaya!) my total order will be $326-13. However, it then lists five separate authorisations totalling $374 (ish).

There's no drama, but that seems a little peculiar and I figured it might warrant investigation.

Cheers
Steve

Customer Service Representative

Hello Steve,

What you are seeing are the authorizations from when the order was generated and was going in several packages. Each package generated an authorization for the items in it and its shipping charge. Shipping would have been more expensive to go that way which is why they total up to more than the adjusted total. Only one of those will finalize, the rest will expire, and it will finalize for the $326.13 total.


Ah, I see. Thanks, Diego. I never realised it worked that way - by the time it's made it through currency fluctuations to get to my bank account it's almost impossible to reconcile. I never noticed they are itemised on the authorisation email before, so it looked odd.

Cheers

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