Hello,
the order 3695707 seems not be validated due to a payment problem . Do I offer you another credit card or payment method ?
If this is normal can you just confirm ?
Thank you in advance
Olivier
Customer Service Representative
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Hello Olivier,
I've looked into your order and it seems that there is no problem with the payment, but rather with inventory. It looks like we are currently waiting to receive more of the Sihedron Medallion in stock.
I do not currently have an estimate for when we'll have more of the medallion, but the rest of the order will want to remain pending until we receive one for you. If you'd prefer to have the rest of the items shipped right away, I can either cancel the medallion or move it to a new order to be shipped on it's own once we get more. Just reply to confirm which option you'd prefer, and I will be sure to get it taken care of for you.
Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help.
Thanks!
Katina
Hello,
Thank you for your return.
if possible , I prefer to cancel the order medallion this time , I will order with next order.
This email is it enough to change the order or should I do something else?
Thank you in advance
Olivier
Hello,
To complet my email, may I cancel the order medallion and add the following figure : Shattered Star - Pathfinder Battles : Wrath Demon ( Vrock ) ?
Thanks in advance
Olivier
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Customer Service Representative
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Hi Olivier,
I've canceled the medallion from your order and added the Wrath Demon (Vrock) miniature instead. You should receive an updated confirmation email shortly with the correct products on it. Please take a moment to look over the confirmation and verify that everything is correct, and let me know if anything needs to be changed.
If everything is correct, then your order should be sent as soon as our warehouse reaches you in the shipping queue. Once it has been processed for shipping you should receive another confirmation email to let you know that it's on the way.
Please let me know if there is anything else I can do to assist you.
Thanks!
Katina
Hi Katina ,
Thank you very much for your quick return .
I confirm the order and although I have nothing to add.
a big thank you for your attention and availability.
Kind Regards,
Olivier