Order 3697588


Customer Service


I can't find my subscription in my My Downloads page.

ON the product page, in the Downloads tab, I see a (1), but no file shows.

Customer Service Representative

Hello Mike,

You cannot see them because they have not shipped, so the PDFs have not been granted yet. We are having trouble with your payment method so we have not been able to ship the orders. You should have received an email on July 9 and another on August 13 letting you know that the card attached to your subscription has expired and we cannot charge it for your subscriptions.


That's not what I mean. I ordered a two-month block of Syrinscape, ORDER 3697588.

I cannot see my voucher code in My Downloads.

Diego Valdez wrote:

Hello Mike,

You cannot see them because they have not shipped, so the PDFs have not been granted yet. We are having trouble with your payment method so we have not been able to ship the orders. You should have received an email on July 9 and another on August 13 letting you know that the card attached to your subscription has expired and we cannot charge it for your subscriptions.

Customer Service Representative

Hello Mike,

Thank you for the information. I have let Syrinscape know and they will be contacting you with your code.

Customer Service Representative

Hello Mike,

You should be able to see the code on your My Downloads page now.

This is no longer the case, we had to roll back and the Syrinscape fix should be rolling tomorrow instead. If Syrinscape themselves have not yet contacted you, you will be able to see the code on your My Downloads page tomorrow once the tech team gets the fix rolled out.

Customer Service Representative

This should be fixed and the codes should be available on the My Download page now.


Sharaya wrote:
This should be fixed and the codes should be available on the My Download page now.

I can only see my code from a June purchase already redeemed.

I purchased a new voucher on Wednesday AND I STILL CANNOT SEE IT.

I needed that for a game today.

Can you get this to work please!!!

Customer Service Representative

Hi Mike,

The code should look something like this:

"Syrinscape SuperSyrin Subscription: 2 Months
Serial Number: [has been redacted because this is a public post]"

Disregard the "Date Add to My Downloads" of June 2015 on that, I suspect that is a display error. That should be the 2 month code from your purchase the other day.

Please try using that code on the Syrinscape. If it doesn't work, please let us know.

Thanks!
~Sharaya

Community / Forums / Archive / Paizo / Customer Service / Order 3697588 All Messageboards
Recent threads in Customer Service