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Why hasn't this order shipped yet? Why does it take your company so long to ship out product?
You are the only company, including those I've dealt with overseas, that take seemly forever. For the shipping prices you charge, I don't believe it would be unreasonable to expect my product to be shipped in 2-3 business days, not the 5+ business days it always seems to take.
Further, why aren't tracking #s posted on the order under my account?
Hi ckdragons,
Please note that our products typically have the product availability time frame listed in their product descriptions. The item on this order has a listed estimated product availability of shipping from our warehouse in 1 to 7 business days. This time varies based things like how busy our warehouse is. More information about product availability time frames can be found here: http://paizo.com/paizo/faq#v5748eaic9n0o
The shipping prices we offer on our website are the amount we pay for shipping, as its not our goal to make any profit on the costs of shipping. We only have one warehouse here at Paizo that we ship all of our products from, whereas other companies may have more warehouses locations domestically and globally which allow them to ship from a large range of locations, significantly reducing their cost of shipping since they're shipping from a much closer location.
While we try to offer the best deals we can for our products from our website, we can't always offer the best deal or shipping time to everyone compared to other retailers. If you decide it makes more sense for you to buy our products somewhere else, you are still buying our products which helps support us, and we appreciate that.
Tracking numbers on the order history page are a feature request that we have not yet been able to implement. Please note that if a package has tracking information available, the tracking link is provided in the shipping confirmation email. Information about which shipping methods we can provide tracking for at this time can be found here: http://paizo.com/paizo/faq#v5748eaic9niv
If you have any further questions or concerns, please let us now.
Thanks!
~Sharaya
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Thank you for the extensive answer. If may respond to a few of your comments.
More information about product availability time frames can be found here: http://paizo.com/paizo/faq#v5748eaic9n0o
After reading this FAQ, I now better understand why it takes a longer period of time to ship product from your warehouse.
The shipping prices we offer on our website are the amount we pay for shipping, as its not our goal to make any profit on the costs of shipping.
I'm sorry here. My rant was not to mean that your shipping prices were expensive. Quite the opposite. I recognize that they are reasonable. My complaint was that why the long shipping time when being charged shipping (which was answered by the FAQ). If "free shipping" was offered, then I wouldn't have any reason to complain since it's FREE. Again, sorry I didn't convey that properly in my thread.
While we try to offer the best deals we can for our products from our website, we can't always offer the best deal or shipping time to everyone compared to other retailers. If you decide it makes more sense for you to buy our products somewhere else, you are still buying our products which helps support us, and we appreciate that.
I know the option to purchase my gaming supplies elsewhere is available to me, but I've always preferred to purchase from the manufacturer directly for companies that I'm passionate about, such as Paizo. So, I don't want to purchase my gaming stuff elsewhere there they would get a portion of my cash I'm spending.
In closing, I want to say that once again I'm impressed by your customer service and your reply to my rant. I look forward to receiving my order and continuing to be a supportive customer of yours!
THANK YOU!