Issues Confirming / Placing Order


Customer Service


Hello,

I have had the problem recently of not being able to confirm/place an order and I was hoping to get some information on why this was happening, and what I could do to fix the issue on my end. Information for the card and address are correct, but I get sent back to the Payment Method section when trying to place the order.

Any help or info at all would be appreciated.

Customer Service Representative

Hi BrotherDoggie,

It looks like your card is being declined. I'm sorry that the system is not providing any feedback about that. That is a bug that needs to be looked into.

For more info: your card is being declined by our credit card processing system because it is not passing the address verification check. This means that there is something different between the billing address that is listed for your card on our site compared to what your bank has on file for you, so our card processor is declining it for security reasons. While your bank may be willing to open the attempts as pending authorizations, we will not be able to finalize any charges through those. These are just temporary authorizations that will expire from your account. More details about our billing process can be found here: http://paizo.com/paizo/faq#v5748eaic9n0t

Before trying again, please double check that the billing address on your Paizo.com account exactly matches the billing address on file with your bank. Our credit card processor can be picky, so please double check things like capitalization of letters, abbreviations, etc.

If you are having trouble updating it on your side of the system, feel free to send your address (exactly as your bank displays it) via email, and we can make the correct changes on our side of the system.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

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