Hi, I placed an order on July 29 and I haven't seen any emails suggesting it's gotten any further in processing. If this is just the usual post GenCon delay, no problems. If there's something holding it up is there something I can do to help speed it along?
Thanks! You'll do really good work under trying circumstances.
Customer Service Representative
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Hello Mary,
I've taken a look into your order, and it seems that it's being held up by the Bigger Basic Flip-Mat. Right now, those are out of stock, and I have not heard when we can feasibly get more of them. Since the rest of your order will want to wait for everything before shipping out, the best bet would be to remove it so I can get the rest of the items processed and shipped out.
As for the mat, I can either put it into your sidecart to be sent out with a future subscription shipment, I could move it to a separate order to send out on it's own once it becomes available, or I can just cancel it from the order entirely. Either way, once I move it, I can get everything else on the way to you. Just reply to let me know what you'd prefer, and I'll make sure that it gets taken care of.
If there are any further questions or concerns that you may have in the meantime, please feel free to ask and I'll be happy to help you.
Thanks!
Katina
Hello Mary,
I've taken a look into your order, and it seems that it's being held up by the Bigger Basic Flip-Mat. Right now, those are out of stock, and I have not heard when we can feasibly get more of them. Since the rest of your order will want to wait for everything before shipping out, the best bet would be to remove it so I can get the rest of the items processed and shipped out.
As for the mat, I can either put it into your sidecart to be sent out with a future subscription shipment, I could move it to a separate order to send out on it's own once it becomes available, or I can just cancel it from the order entirely. Either way, once I move it, I can get everything else on the way to you. Just reply to let me know what you'd prefer, and I'll make sure that it gets taken care of.
If there are any further questions or concerns that you may have in the meantime, please feel free to ask and I'll be happy to help you.
Thanks!
Katina
Thanks for the quick reply! Please move the flipmat into a separate order (I knew I shouldn't have waited to place that one.)
Mary
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Customer Service Representative
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Hi Mary,
I've moved the Flip-Mat into new order #3660766, and I'll be sending you a confirmation email in just a moment. That order should remain pending until we receive more of the mats, and then fulfill automatically.
As for the rest of your items, I've made sure that they're all ready, so now they're just waiting for our warehouse to reach them in the shipping queue. Once your order has been processed for shipping, you should receive a confirmation email to let you know.
Thanks again for your patience, you should have your items soon! Feel free to ask if there's anything else I'd be able to help you with.
-Katina