Weirdness with July subscription order #3335575


Customer Service


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

My order is showing weird statuses. The order is divided into three shipments, and the first shipment containing just the Occult Adventures hardcover has already shipped on Tuesday. However, the other shipments are also listed as shipped but shipped on Oct 24, 2014 (even with their own package number). I have not received any shipment emails or PDF access. Probably something went wrong with the Class Deck Preordes which are listed in the order but as canceled. Or it might be the Gygax Magazines since I already got PDF access to those, maybe even on that date...

I hope the fact that the other shipments are already listed as shipped does not hold up my shipment. It is, owever, unusual in my experience for multiple shipments to ship so far apart.

Can you please check the order?

Customer Service Representative

Hi Zaister,

Sorry to see this looks so weird. The Gygax magazines are a weird display glitch. I have moved some things around so that hopefully it looks less confusing.

The Occult Adventures book should have shipped on the 14th and it looks like that PDF should be available. Some of the other items are currently on a packing listing, and the items that would be in the third package haven't been processed that far yet.

The Class Deck pre-orders got cancelled when you started the Class Deck subscription, so there will not be duplicate items.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Thanks for looking into this. I hope it works out. :)


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Hm, can you please check this again? The packages that still have not shipped are still listed as already shipped in October, and I have the bad feeling that this might prevent your system from actually sendng them to shipping.

Customer Service Representative

Hi Zaister,

The warehouse is still in the process of getting all of this month's sub orders shipped out. It looks like the rest of your items are on packing lists, so they should be processed for shipping in the near future.

Thanks!
~Sharaya


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Ok, thanks!

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