Was disappointed to discover that my ACG core set box of Wrath of the Righteous is missing an entire pack of cards. I have no weapons, barriers, monsters, and most spells are missing (I have 5).
I ordered the box through Amazon and it was still shrink wrapped when it showed up. Please let me know what further information you need to resolve this issue. Thanks!
Went ahead and sent an email to customer.service@paizo.com with my shipping address and Amazon Order #, as well as a link to this thread, since someone was probably going to ask for that information anyway.
Hi Alliteration. Customer service will return on Monday, but I wanted to share the typical procedure in these situations.
If possible they ask you exchange it with the retailer you bought it from. You get a new box, and Amazon gets to send the defective one back to their distributor who sends it back to Paizo. That is usually the fastest way for you to get the complete game in your hands.
If the retailer won't exchange it for you, or if for some reason that isn't feasible for you to do, Paizo will take care of getting you made whole. They have fantastic customer service policies and people.
Like I said, I am sure they will get back to you on Monday, but in case you wanted to see if Amazon would exchange it today or tomorrow, I wanted to share that info with you.
Good luck on your adventure when you get it.
Hawkmoon to the rescue! Yeah I figured Customer Service was going to be gone until Monday. I really appreciate your insight! If possible I'm going to try to get a refund from Amazon and then pick up a new copy at my FLGS so I can check it in the store.
Thanks again! I can't wait to get my butt kicked by those B scenarios.
Customer Service Representative
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Hawkmoon to the rescue! Yeah I figured Customer Service was going to be gone until Monday. I really appreciate your insight! If possible I'm going to try to get a refund from Amazon and then pick up a new copy at my FLGS so I can check it in the store.
Thanks again! I can't wait to get my butt kicked by those B scenarios.
Hi Alliteration,
Beaten to the punch again by Hawkmoon! :P Basically, what he said is correct. If you cannot work out something with Amazon or your FLGS, just let us know and we'll be more than happy to set up a replacement for the half of the deck that you're missing. In the meantime, just let me know if there is anything else we'd be able to help you out with.
Thanks!
Katina