Hi Paizo people, I was making some changes in my sidecart today in preparation for telling it to send me most of it now as opposed to waiting for my next subscription shipment.
I was deleting a couple of items which are not due to ship for several months with the intention of adding them back in once I've committed to shipping the rest, because I've had delays in the past as a result of similar items being in my sidecart.
I hit delete and the entire sidecart vanished. It's not in my shopping cart, it's not on my subscriptions list and it doesn't show up in a sidecart that I can find. If it's gone, then I don't mind reentering the orders, but I don't want to end up with duplicates. The initial orders which said to send it to the sidecart were 3605361 and 3611531. There may have been other items as well, but those are the ones I'm positive about.
Let me know what I need to do and I'll be happy to give you my money. :)
Customer Service Representative
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Hi Senjen,
Thanks for letting us know about this! I think I was able to round up all the missing items, and I've now submitted them in order #3619999. I sent you a confirmation email so that you could look over the order to verify that everything is correct.
I suspended the order until Monday so that you would have a chance to look it over and make sure everything was okay before we shipped it out. If anything needs to be changed, just let me know. Otherwise, once I get the okay from you, I will unsuspend the order and get it sent out as soon as possible.
Please don't hesitate to let me know if there are any questions or concerns that you may have, and I'll be glad to assist you.
Thanks, and have a wonderful weekend!
-Katina
Thanks Katina, that looks good. Ship it whenever you are ready.
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Customer Service Representative
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Great! I have unsuspended the order, and it should be ready to ship whenever our warehouse reaches it in the queue. Once it is processed for shipment, you should receive a confirmation email to let you know.
Don't hesitate to ask if there's anything else I can help with.
Thanks!
Katina