Order Cancellation


Customer Service


Hi Paizo

I wonder if you could cancel (most of) order #3554412 for me?

As I understand it, the Paladin deck is on its way to me (or will be shortly) but the others are on backorder. I would like to still get the Paladin deck, but to cancel the other decks thanks.

I'm sure theres reasons, but this order's timeframe has been something of a disappointment - they were listed as available when I ordered them. Presumably it's a distributor issue or something, but it's a little odd since I've been able to get them from elsewhere without anything like this delay. :/

Cheers
Steve

Customer Service Representative

Hello Steve,

Order 3554412 has been cancelled. The Paladin Deck should be on its way to you shortly.

For us the decks have been on backorder so we have been unable to get them in from our distributors.


Hi Diego

Yeah, I'm sure you haven't just been sitting on them. Nonetheless, I figured I'd mention it since something, somewhere has gone wrong and it's resulted in a lost sale for you. They sold out the first printing, I believe and are now shipping second printings. The site I bought them from shipped me second printings (and the elemental deck, which you don't seem to have listed). Some distributors are able to source them, so something has gone screwy for you, but the looks.

My preference is to shop here, but given its been six months, I was worried they'd go out of print (again). Thanks for sorting that out for me.

Cheers
Steve

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