Payment Method Declined

[Clawtooth]

Hello,

I attempted to buy the PDF of Pathfinder: Unchained when it was released this morning, but I the website said my card was declined. I live in the UK so I am not sure if that has anything to do with it.

One thing of note possibly is that I later went to check my online banking with my bank and while checking pending transactions I noticed that each time I had attempted to purchase (5, frustration slightly plays a part), it is logged as pending. I would have thought that this would mean that the payment was not declined.

I hope I can get some help on this because I would quite like this book :).

[Khaleb]

Hello,

I had exactly the same issue trying to buy the PDF of Pathfinder Unchained, i had a "Insufficient founds" error message during the order validation which I cannot explain.
I use a french debit card with enough money on it to buy that PDF, that's for sure, so I guess it must be some caused by some technical issue.

Hope it will get fix soon, I can't wait to read that book ;)

[Diego Valdez]

Hello Clawtooth,

Your card is failing the address verification system. Usually this is because the billing address does not match what the bank has on file. It is our system that is declining the card, not your bank. Your bank, thinking there is going to be a charge coming through, is placing a temporary hold on the funds. These authorizations will expire on their own after a few business days if not finalized (these won't be as our system has declined the card. You can read more about authorizations here.

I am sending you an email with the billing address we have so you can compare it to what your bank has.

[Diego Valdez]

Hello Khaleb,

I took a look at your order and it looks like you were able to successfully get the PDF purchased. Enjoy!